Family Caregiver Coordinator, Heritage Area on Aging

Cedar Rapids, IA
Apr 16, 2021
Employment Type
Full Time
Institution Type
Community College

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.


Under supervision of the Integrated Services Director, the Family Caregiver Coordinator will coordinate services to family caregivers of older adults and adults with disabilities who need intermittent short-term services and/or long-term support and services of the LifeLong Links - Aging and Disability Resource Center (ADRC) through the service of Options Counseling. The Family Caregiver Coordinator will also work with their supervisor to establish a Caregiver Education Program and serve as lead staff for such efforts. For the seven county service area, the Family Caregiver Coordinator will manage multiple resources, assist the person to streamline access to appropriate and necessary services, and ensure the person’s health, safety, and welfare. The Family Caregiver Coordinator will work in a team environment to support the Heritage care continuum offered through effective coordination, support and appropriate referrals. This position requires a high degree of discretion when discussing issues with individuals seeking assistance, thus sensitive and confidential information must be handled according to specific procedures. This individual must be able to communicate well, work effectively as a team member, prioritize tasks and independently solve problems. Documentation, case planning and application assistance and working with volunteers and community partners is critical in this position. This person must also be honest, independent, positive, compassionate, adaptable and helpful under pressure.


  • Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
  • Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
  • Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
  • Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
  • Lead- regardless of title, through positive influence.

    Provides over-the-phone and in-home assessment, planning, referral and linkage, and ongoing monitoring of caregiver’s needs and interventions.Acts as back up to Information and Assistance position as needed.Conducts person centered interviews to discover needs values and preferences for the consumer – family caregivers, to assist them to form a plan of action to help meet identified long term service and support needs.Develops and implements an outreach strategy in conjunction with Supervisor to reach caregivers and agencies that serve caregivers.Coordinate the annual Caregiver Wellness Day event in conjunction with facilitating the Caregiver Wellness Day Committee.Works with outside Agency endeavors that support the overall growth of the Agency’s Caregiver Program. (i.e, Johnson County Livable Communities, VA Caregiver Support Program, Mercy Medical Center Caregiver Center, U of I Center for Disability and Development and others)Coordinate activities with Heritage team to carry out Area Plan strategies.Facilitates training programs and or support programs for family caregivers that enhance their caregiving skills, along with planning and executing an event to honor family caregiver.Delivers community presentations on range of caregiver topics and Heritage resources available.Assists with grant writing opportunities that enhance the caregiver program.Collaborates with other college/agency staff, community members, clients, clients’ families, providers, supervisors, professionals, and volunteers.Completes the intake/assessment/intervention plan in accordance with Iowa Code Chapter 231 and IDA’s policies and procedures. Collect and record data on services provided, as well as other Outcome Measures area required by IDA.Ensures activities and documentation comply with all local, state, and federal requirementsParticipates in quality assurance activities for the program.Keeps current on program related information, initiatives, requirements and resources.Develops and maintain relationships with key individuals and entities in the community.Represents the college/ agency for agency, local, regional, and state committees, events, and meetings as assigned.Performs other related work duties as assigned.


  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
  • Provide outstanding service to our customers (other college/agency staff, subcontractors, volunteers, clients, and others) over the phone and in person.
  • Demonstrate consistent and regular attendance at work.
  • Read, understand, and express oneself clearly and effectively in oral and written form.
  • Be able to effectively utilize technology and computers including, but not limited to, office equipment, word processing, spreadsheets, and database software.
  • Show a commitment to detail and accuracy.
  • The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.


    Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.


    Bachelor’s degree in human services field; orLicense to practice as a registered nurse; orBachelor’s degree and two years of experience working in the areas of aging, disabilities, community health, or hospital discharge planning; orAssociate’s degree and four years of experience working in the areas of aging, disabilities, community health, or hospital discharge planning; orLicense to practice as a licensed practical nurse and four years of experience working in the areas of aging, disabilities, community health, or hospital discharge planning.

  • Must have a valid driver’s license and vehicle for required travel.
  • Must complete Person-Centered Counseling Core Curriculum within 30 days of employment.
  • Must be willing to be AIRS A/D certified within 6 months of being hired.
  • Must be willing to become trained as a Powerful Tools For Caregivers facilitator within 6 months of being hired.
  • Become certified as a Dependent Adult Abuse Mandatory Reporter within 30 days of being hired.

    Experience with disability and/or aging services and their care givers area preferred.


    Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family or marital status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: [email protected] or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: [email protected].

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