Registration Liaison - Registration - req3022

Job description

Registration Liaison - Registration - req3022

  • Employment Type: Staff - Regular
  • Employee Class: Unclass Full Time AFSCME HSC
  • Bargaining Unit: AFSCME
  • Shift: 1
  • Work Hours: 7:00a - 3:30p
  • Hours Per Week: 40
  • FTE: 1
  • Location: HSC Hospital
  • Department: Registration
  • Number of Openings: 1
  • Salary Range: $ 10.40 - 12.12
  • Grade: Unclassified AFSCME HSC - N1U05
  • Float: Yes
  • Rotate: Yes
  • On Call: Yes
  • Travel: N/A
  • Weekend/Holiday: Yes
  • Requisition ID: req3022
  • Position Control Number (PCN): H93973
  • Posting Period: 4/23/2021 open until filled

    To promote the highest levels of health and well-being, theUniversity of Toledo campuses are tobacco-free. To further this effort, theUniversity of Toledo Health Science Campus Medical Center is requiringcandidates for employment to be nicotine-free. Pre-employment health screeningrequirements will include cotinine (nicotine) testing, as well as drug andother required health screenings for the position. The employment offer isconditional upon successful completion of a cotinine test and OccupationalHealth clearance.

    Position Description:

    The Registration Liaison holds an important role in setting the tone for the patient experience. Many times the Registration Liaison will be the first and last person to interact with the patient during their visit to UTMC. This position assists in patient and visitor navigation and satisfaction.  Provides aid to patient flow through the registration process and then to the appropriate department for services.  Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally. The Registration Liaison is instrumental in making sure patients have a positive patient centered experience at UTMC


    Required Qualifications/Knowledge/Skills/Abilities:

  • Excellent communication skills, oral and written skills. 
  • Experience in internet, internet navigation, word processing, standard computer manipulation.
  • Experience with Word and Excel, required.
  • Ability to work with minimum supervision. 
  • Ability to deal with confrontation.
  • Ability to develop and maintain professional, service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
  • Ability to enter data, perform multiple tasks and work independently.
  • Must be able to understand and comply with policies and procedures.
  • Possess analytical and problem solving skills
  • Ability to work collaboratively with a high performance team of professionals in partnership toward common objectives
  • Work in a professional office or hospital environment with possible high stress levels
  •  Required Education/Experience/Licensing:

  • High school graduate or equivalent required.
  • Minimum 2 years’ experience in customer service role required

    Working Conditions:1.Ability to stand and/or walk for up to 8 hours2.Ability to transport patients.3.Ability to push, pull, roll, and transfer/lift 50 pounds4.Manual dexterity to utilize computer and office equipment. 5.Moderate lack of control over pace of work and high level of interaction with patients and employees.6.Ability to work independently7.Ability to keep up with a fast pace environment8.Ability to work at a computer for extended periods of time

    The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

    The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

    The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

    Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.




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    Job No:
    Posted: 4/16/2021
    Application Due: 7/24/2021
    Work Type: Full Time