Professional Academic Coach (3 Positions) - Academic Success Center

Knoxville, TN
Apr 15, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Coordinator I

Academic Success Center Academic Coach

Regular Full-time, Market Range 07

The Coordinator I – Academic Coach provides proactive and intentional academic and social support for UTK new first-year students.  Academic coaches will build meaningful relationships with an assigned number of incoming students.  Coaches will assist each student by helping them to develop and understand their strengths and co-create an academic success plan to meet their unique goals.  Through the use of data and referrals from faculty and staff, coaches promote persistence by identifying and providing strategic outreach to students who may need short-term or long-term intrusive academic support.  Academic Coaching meetings focus on helping each student holistically understand their strengths and identify ways those strengths can support their academic goals.  Coaches may provide support through various strategies: time management, learning strategies, goal-setting, and targeted referrals to campus resources, including resources which deepen, enhance, and maximize the student’s UT experience. Coaching sessions may take place both in a structured, office environment and also in less-structured locations across campus, meeting students in high-traffic, convenient locations. In addition to engaging with students and maintaining their caseload, the Coordinator I - Academic Coach will assist with the maintenance and response to Academic Alerts, using multiple forms of communication to connect with students in their caseload. Academic coaches will also help the ASC leadership team with the day to day operations of the center.

Responsibilities include:

    Provide academic success coaching (time management, goal setting, study skills, learning strategies, resource referrals, etc.) to a first year and transfer student caseload (2 positions available) or to students participating in diversity-focused student programs such as the UT Lead Summer Institute and the UT Success Academy (1 position available).Communicate routinely with their caseload of students, via in-person as well as electronic forms of communication;Assist with administration of Academic Alert program and conduct routine communication, outreach, and programming for students on alert;Provide academic support for second year and beyond students who are in need of additional resources and / or academic strategies within targeted populations;Review student academic transcripts in preparation for student meetings to better assist students in progressing to graduation;Develop and use extensive knowledge of UTK policies (academic and others) to help students navigate academic choices and improve student persistence;Develop, implement, and assess ASC and division programs and initiatives as the office grows to meet the needs of the campus community;Assist with assessment activities as requested;Participate in student program outreach activities (following campus safety measures related to COVID), including campus requests, Admissions browse sessions, freshman summer orientation programs, and student cohort programs activities;Participate in student-facing campus events to develop connections with their students (following COVID safety protocols);Engage students at new student orientations, open houses and recruitment events; Actively pursue professional development opportunities;Employ case-management and other academic software, such as EAB Navigate, Banner, Slate, and other software, to document coaching sessions and communication with students;Use other standard office software to communicate with staff and develop program materials;Attend weekly leadership and department meetings.

Academic coaching includes the following:

  • one-on-one meetings with students at the ASC office to develop learning and life strategies that promote academic success;
  • one-on-one informal sessions with students outside of the office to develop deeper connections with their students;
  • group coaching sessions to promote academic success;
  • group student-focused activities outside of the office to promote social integration to UT;
  • developing skills in time management, managing freedom, goal setting, creating study plans, preparing for tests, and other academic success skills and strategies; developing critical and creative thinking skills, problem solving, and inter-and intra-personal skills to result in deeper learning and improved success in the classroom
  • establishing and strengthening connections to the campus community, and helping students maximize their options and opportunities at UT.

Required Qualifications:

This position requires a bachelor’s degree and one year of experience by date of hire (part-time calculated as half time) working in a higher education, K-12, or community outreach environment.


Preferred Qualifications:

    Completed Master’s degreeExperience in learning strategies, academic intervention and support;Higher Education ExperienceLearning specialist or related experience developing learning strategies for students in need of additional academic support; Experience working with multi-cultural students and students with diverse backgrounds;Academic Coaching Certification in higher education administration, student personnel or related field (NTA/CRLA/ATP/NCLCA/ICF);Advising, first-year studies or learning disabilities experience;Excellent presentation and outreach skillsAbility to effectively use Microsoft Office, scheduling software, and similar office technology, as well as Zoom technology for remote communication and access.

The starting salary for this position is $37,500 annually.


Application Procedure

Please submit a letter of interest, resume, and three references to the Human Resources online Taleo system:  _____________________________



The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services.


            The University of Tennessee, Knoxville, in its efforts to ensure a welcoming environment for all persons, does not discriminate on the basis of sexual orientation in its campus-based programs, services, and activities.  Inquiries and complaints should be directed to the Office of Equity and Diversity.

Job: Student Services
Primary Location: US-Tennessee-Knoxville
Organization: Academic Success Center
Schedule: Full-time
Job Posting: Apr 13, 2021, 12:01:21 PM

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