Senior Manager Residential Life

Job description

Job location: BYU–Hawaii

Employment Type: Full-time
Posted data: 2021-04-13
Req: R0014649
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Job Summary

This position is responsible for providing a conducive student housing environment that is safe, clean, well maintained, invites growth and learning, and contributes to student well-being and success. This position directs all aspects of the Residential Life operation and is responsible for:

· Managing campus residences and resources for current, married, and single students, both on and off campus.

· Strategic planning related to student housing occupancy, bookings, accounts, and revenue generation

· Coordinating maintenance, cleaning, and turnover each semester with Housing administration

· Ensuring adherence to university processes and polices, as well as Federal and State Laws including the Fair Housing Act and Section 504 of the American Disabilities Act

· Facilitating work orders, custodial projects, door security, maintenance and repairs, turn over schedule, move in and move out standards, and consulting on new building plans and renovations

· Providing residents with a positive experience within the university and Residential Life community through services, activities, building traditions, trainings, and programming

· Demonstrating an on-going commitment to inclusion of vulnerable, first generation, and disabled students to participate in training and development opportunities

· Regularly meeting with students and staff to resolve concerns and provide support

· Successfully integrating freshman student, continuing student, and international student populations into the housing program and actively contributing to their support as they transition to university life and progress toward graduation

· Leading the Residential Life team, providing training, direction, and is responsible for annual employment reviews and compliance with policies and procedures

This position reports to the Director of Campus Life – Ho’okahua.

Qualifications and Experience

Education and Work Experience: (a) Bachelor's degree required; Master's degree in a related field preferred; (b) 5-8 years in higher education in residential life, housing, student affairs and or administration is preferred; (c) responsibilities in fiscal planning and administration, campus engagement and programming is also preferred; (d) Ability to manage and balance many different circumstances and priorities; (e) Must have line management experience (managing human resources, capital assets and budgets). Skills is training, student development and engagement is also important. (f) Must have the ability to work with individuals in high stress or vulnerable circumstances to

resolve concerns while adhering to department and university policies.

Skill Set:

Knowledge and skills of housing and residential life operations, strategic planning and property management. Must have interpersonal/human relations, organizational, planning, written and verbal communication skills. Must have experience with creating, maintaining and managing a budget. Experience with change management essential. Ability to maintain confidential information. Ability to handle multiple complex tasks concurrently and to effectively assess and divide responsibilities to achieve goals. Knowledge of Microsoft Office such as Word, Excel, and PowerPoint is required. Must have the ability to interface with vendors, maintenance personnel and contractors.

License or Certification: Must have a valid U.S. driver's license. Student Affairs, Property Management, and other related certification will be evaluated.

Major Accountabilities

(75%) Administrative Duties & Financial Responsibilities

(a) Oversees all on-campus single and married student Residential Life programs and operations, and off-campus contracted housing; (b) ensures financial integrity by establishing and maintaining long range planning models for the development and management of Residential Life; (c) manages all aspects of financial budgeting, accounting, reporting, and associated analysis; (d) in conjunction with Housing Operations develops maintenance plans to enhance preservation and value of all housing facilities; (e) Ensures timely updates on construction and other facility improvement project are; disseminated to residents, (f) provides leadership of Residential Life personnel, including appropriate training and career development and opportunities; (g) organizes and directs division of responsibilities among Residential Life personnel to increase effectiveness and efficiency; (h) directs effective and timely communication with all stakeholders and others impacted by Residential Life operations; (i) develops processes/policies to facilitate effective booking/assignments, check ins, transfers, check outs and turnover functions; and (j) serve as a liaison with Housing Administration, by assisting and working closely with Facilities Management, Food Services, Safety & Security; (k) provides ultimate oversight for the success of Residential Life programming and evaluation; (l) familiar or skilled using software used in Residential Life (RMS/Mercury, Maxient, and PeopleSoft or Workday). Must be able to critically critique data obtained through various data sources to project Residential Life department and student trends; (m) Supervisors three Residential Life Coordinators with discrete responsibilities and staff; (n) coordinates with Residential Life staff, develop, implement, train and evaluate full time, missionaries, and student leaders; (o) conducts Administrative Reviews for student appeals.

(25%) Meetings and Committee Assignments

(a) Meets at least weekly with the Director of Campus Life and Ho’okahua department; (b) Coordinates regularly with Housing Business and Housing Maintenance representatives; (c) meets regularly with the Ho’okahua leadership team to coordinate activities and student needs; (d) participates in other campus committees to coordinate with other departments, such as Admissions, IWORK, Food Services, Office of Honor, Housing, Student Activities, Behavioral Intervention Team, and directs and performs special projects and other tasks assigned by the Director of Campus Life and/or Student Life Vice President.


This job description may not comprise all duties that may be required to be performed. Management reserves the right to change or delete information as needed. The signatures on this job description indicate that the employee and supervisor have discussed and fully understand the content thereof. The signatures imply that the employee will meet the job requirements.


Please complete and submit the following:

1. Online Application Form.

2. Resume identifying areas of training and expertise and employment history.

Primary Responsibilities

  • Oversee on-campus single and married student housing, faculty housing operations, off-campus contract housing and residential life programs
  • Establish and maintain long range planning models for the development and management of housing operations
  • Exercise fiscal control over housing operations.
  • Develop and implement maintenance plans to preserve the value of all housing facilities.
  • Supervise housing and maintenance personnel.
  • Manage procedures supporting check in, check out, and turnover functions.
  • Support and counsel with the Student Development Council and the Administrative Services Council to understand and meet student needs.
  • Perform other duties as assigned.



Work Experience

Ten years progressively responsible management experience

Physical Demands

Air conditioned office environment. Frequently visits housing units. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* More information may be requested as you progress through the recruiting process.




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Job No:
Posted: 4/14/2021
Application Due: 6/13/2021
Work Type: Full Time