One Stop Student Associate
Job no: 498557
Department: Enrollment Operations and One Stop Services
Location: Oxford, OH
Work type: Student
Categories: Enrollment Services, Office, Clerical, Administrative Support
8.95/hr - 9.80/hrJob Summary:
Student Associate position(s) will provide customer service support on behalf of One Stop Services. The One Stop provides essential information, and provides problem resolution to students, parents/families, and the broader university community in the areas of registration, financial aid, billing, and payment. The position will allow students to gain applicable experience in customer service and office applications for resume building. This position is focused on delivering high-quality service to both internal and external customers. Students will be expected to work a minimal number of hours during the academic year as well as summer.Essential Duties:
This position requires a strong working knowledge of all service areas of the One Stop. Student Associates go through a comprehensive training program.
Provide excellent start-to-finish customer service.
Answer questions on the phone, by email, or in-person in the areas of registration, enrollment, financial aid, student records, billing, and payment.
Assist with on-campus outreach and initiatives.
Help assist students and parents in the One Stop lobby; assisting with self-help stations, completing transcript requests, enrollment verifications, and other applicable transactions.
Accurately enter appropriate data of customer interactions in a ticketing database recording details of inquiries, complaints, and comments as well as actions taken.
Work on various tasks assigned.
Academic year - Ability to work a minimum of 10 - 12 hours per week
Summer, Holiday and break availability a plus
Must be an undergraduate student at Miami University and be enrolled with good academic standing.
Past experience in customer services/call center position is helpful.
Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Accuracy, dependability, and confidentiality are critical.
Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment.
Be able to work independently, possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks.
Committed to working Summer terms
College Work-Study eligibility
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560. As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact [email protected] or (513) 529-3560.
Advertised: 13 Apr 2021 Eastern Daylight Time