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Associate Director

University of North Carolina at Greensboro
Greensboro, NC

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Academic Affairs, International Programs, Institutional & Business Affairs, Alumni Relations & Development, Health & Medical Services
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Job Details

Position Number:


Functional Title:

Associate Director

Position Type:


Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The purpose of the International Programs Center (IPC) is to coordinate and develop the University’s international activities as well as to ensure that the University achieves its international goals as stated in its Strategic Plans. Specific activities include: developing and managing the Study Abroad and Exchanges programs; managing the faculty-led programs; advising and retention of international students and visiting scholars; providing support services including immigration and practical training placement for international (F1) and exchange students (J1) and visiting scholars; securing funding for international-related projects for the faculty, departments, and university; developing and managing outreach programs to the local schools, businesses, and community. IPC houses the Global Engagement Office, responsible for UNCG’s QEP. IPC also serves as the liaison for the Interlink Language Programs and the central administration unit for the UNC International Recruitment Consortium (UNC IRC).

Position Summary:

The Associate Director is responsible for providing our diverse student body with access to global engagement opportunities through the full-cycle management and administration of all education abroad programs (including faculty-led, virtual programs, research abroad, and global internships) for 450+ students. The oversight of education abroad will require providing direct service, management, and supporting the development of policy as it relates to comprehensive internationalization, crisis management, program development, financial management, office administration, student advising, and student health and safety.

The Associate Director will provide direct support and leadership to a full-time staff of two Assistant Directors and a Study Abroad Coordinator. They may also supervise several student workers as well.

While the Associate Director reports directly to the Senior Director of International Programs to administer and expand UNCG’s study abroad and exchange programs, they will also work closely with and be advised by the UNC Greensboro Associate Provost for International Programs.

Minimum Qualifications:

The incumbent must be a U.S. citizen or permanent resident as required by federal regulations in order to serve as an ARO. A bachelor’s degree is required. Outstanding intercultural sensitivity, exemplary written and verbal competency, excellent computer skills, and experience working, living, and/or studying abroad is also required.

The incumbent must be able to relate to students of diverse backgrounds and work effectively with multiple administrative and academic offices. This position requires the ability to develop and interpret policies and procedures of both UNCG and partner institutions and advise stakeholders accordingly.

Preferred Qualifications:

A master’s degree with an international focus or in a related field is preferred.

Three to five years of experience working in the education abroad field, preferably in a public higher educational system like UNC, would be advantageous to this position.

Special Instructions to Applicants:

Applicants are asked to provide the names, email addresses, and phone numbers of at least three (3) contacts to provide Letters of Recommendation, in the References section of the electronic application. These contacts will be solicited by the SpartanTalent system via email and asked to provide a confidential Letter of Recommendation on behalf of the applicant. This will occur as soon as the applicant submits the application for consideration.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range:

Commensurate with experience

Org #-Department:

International Program Center - 11101

Job Open Date:


For Best Consideration Date:


Open Until Filled:




Type of Appointment:


Number of Months per Year:




Percentage Of Time:


Key Responsibility:

Contributing to Comprehensive Internationalization

Essential Tasks:

Sharing and disseminating information on current issues in international higher education, the field of education abroad, and international mobility trends with staff and the University for strategic planning purposes.

Communicating implications of data analysis to upper administration.

Analyzing education abroad data to support internationalization at UNC Greensboro.

Supporting international and domestic visitors from partner institutions and organizations.

Working with academic departments to achieve curricular integration of their offerings with education abroad program offerings.

Developing and articulating a clear vision and goals for the growth and enhancement of education abroad opportunities at UNC Greensboro.

Exhibiting patterns of service to UNC Greensboro and the wider community through participation in appropriate university committees (such as the University-Affiliated International Travel Review Committee, the Study Abroad Committee, and IPC Advisory Committee), as well as professional organizations (such as NAFSA: Association of International Educators and their state and regional affiliates and other groups).

Percentage Of Time:


Key Responsibility:

Crisis Management & Student Health and Safety

Essential Tasks:

Responsible for analyzing risks abroad and providing updates and detailed strategies to mitigate risks.

Serving in an “on-call” capacity to respond to international emergencies.

Collaborating with relevant local and global partners to establish emergency communication protocols to be shared with faculty, staff, and students.

Developing policies and procedures for health and safety, risk reduction, and crisis management.

Developing, reviewing, and updating relevant forms with legal counsel.

Percentage Of Time:


Key Responsibility:

Program Development and Implementation

Essential Tasks:

The day-to-day management and oversight of all education abroad programs and working closely with the Senior Director and the Associate Provost for International Programs to create a variety of new programs aimed at diversifying education abroad.

Operationalizing all activities related to the education abroad programs including recruiting, interviewing, selecting, and providing pre-departure and reentry support for students; supporting the study abroad course; coordinating transfer of credit; supporting incoming exchange students (as needed); as well as developing and administering faculty-led and virtual programs.

Coordinating data collection and evaluative procedures to ensure that programs meet the educational and programmatic needs of its participants.

Acting as an advocate for international education experiences and serving as the principal liaison with faculty and academic units to integrate international experiences into the curricula.

Percentage Of Time:


Key Responsibility:

Office Administration, Funding and Financing

Essential Tasks:

Maintaining student exchange balances.

Assisting with agreements and fostering mutually beneficial and ethical relationships with international partners.

Supervising and providing support for 3 full-time staff members and student assistants.

Assisting with and ensuring education abroad payments are made in compliance with university protocols.

Coordinating with the financial aid office regarding financial aid and/or scholarships for students.

Collaborating with the grants and development office to develop strategies to obtain funding for students and

Administering travel grant program.

Overseeing education abroad office budget.

Percentage Of Time:


Key Responsibility:

Student Advising

Essential Tasks:

Advising and developing resources for students and families regarding education abroad and the development of intercultural competencies.

Assisting in the development of promotional and informational materials including web pages, social media sites, brochures, handbooks, and videos.

Developing and administering social and cultural programs for education abroad students.

Developing strategies to foster participation from underrepresented student populations and academic disciplines.

Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - F, Talking - C, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs. - O, Climbing-Stairs - F

Work Environment:

Inside - C


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

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723 Kenilworth Street
United States
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