ENROLLMENT SERVICES REPRESENTATIVE
ENROLLMENT SERVICES REPRESENTATIVEPosition Number:
$39,282 - $42,737Pay Grade Level:
Grade 315Position Type:
Classified Civil Service StaffUnion:
ESP-URI/NEARI (Educational Support Professionals)Status :
Calendar Year, Full-time, LimitedRestriction or Limitation Reason:
FundingEnd Date of Restriction or Limitation:
LIMITED TO 06/18/22 WITH POSSIBLE EXTENSIONDepartment:
Donna L. Charron
Supervising Employee Relations Officer
Office of Human Resource Administration
80 Lower College Road
Kingston, RI 02881
KingstonDuties and Responsibilities:
GENERAL STATEMENT OF DUTIES: To provide high level Enrollment Services clerical support; to assist in answering Enrollment Services requests and in providing information on a wide variety of Enrollment Service questions and subject, including the maintenance of student financial and employment records; to receive and disburse currency and checks according to established procedure; to perform complex word processing and data entry functions using word processing, database and spreadsheet software.
SUPERVISION RECEIVED: Works under the general supervision of a superior, with some latitude for the exercise of independent judgment; work is monitored, reviewed in process and upon completion for accuracy and adherence to desired objectives.
SUPERVISION EXERCISED: As required, may supervise the work of a small group of Enrollment Services support staff.
ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
To research and respond to Enrollment Services requests (both in-person and telephone), concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.
To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.
To be responsible for the receiving, receipting and balancing of money and checks with accuracy and speed.
To record Enrollment Services transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.
To reconcile Enrollment Services’ records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements receipts, outstanding orders, and balances.
To process transcript requests.
To review financial aid applications for completeness, requesting missing information when necessary.
To assist in answering written requests and in troubleshooting problems directly related to Enrollment Services.
To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.
To perform complex word processing, database and spreadsheet functions.Required Qualifications:
KNOWLEDGE, SKILLS AND CAPACITIES: A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of procedures and practices used in handling and accounting for the receipt and disbursement of monies; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money, and to perform word processing, database and spreadsheet functions with speed and accuracy*; ability to deal courteously with customers.
EDUCATION AND EXPERIENCE:
EDUCATION: Such as may have been gained through: graduation from a senior high school, including or supplemented by completion of courses in commercial arithmetic; and
EXPERIENCE: Such as may have been gained through: employment involving enrollment services practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing, database and spreadsheet software.
OR: any combination of education and experience that shall be substantially equivalent to the above education and experience.
NOTE: 40 net WPM – 5 minutesPreferred Qualifications:
BILINGUAL CANDIDATE WITH FLUENCY IN SPANISH LANGUAGE
PRIOR EXPERIENCE WORKING IN A HIGHER EDUCATION ENVIRONMENT
PRIOR EXPERIENCE WORKING IN AN ENVIRONMENT WITH HIGH TELEPHONE CALL VOLUMES (I.E., CALL CENTER)Environmental Conditions:
This position is not substantially exposed to adverse environmental conditionsWork Hours:
8:30 AM to 4:30 PM — Monday through Friday
Days Off: Saturday & Sunday
04/19/2021Special Instructions to Applicants:
IF YOU ARE A LATERAL TRANSFER WITHIN ESP-URI/NEARI, PLEASE CONTACT DONNA L. CHARRON IN HUMAN RESOURCES AT 874-2317 PRIOR TO APPLYING FOR THIS POSITION. ALL LATERAL TRANSFERS need to schedule an informational meeting PRIOR TO THE APPLICATION DEADLINE DATE. IF YOU ARE STILL INTERESTED IN THE POSITION AFTER THE INFORMATIONAL MEETING, YOU MUST STILL APPLY ON-LINE AND SUBMIT THE REQUIRED DOCUMENTS PRIOR TO THE APPLICATION DEADLINE DATE.
AT THE TIME OF APPLICATION APPLICANTS MUST PRODUCE A CERTIFICATE OF TYPING PROFICIENCY (NOT OLDER THAN 18 MONTHS) FOR 40 WPM FOR 5 MINUTES. IF YOU DO NOT CURRENTLY POSSESS A TYPING PROFICIENCY, THE STATE IS TEMPORARILY ACCEPTING AN ON-LINE PROFICIENCY. PLEASE GO TO https://www.typing.com/student/tests
THE CERTIFICATE OF PROFICIENCY MUST BE FOR 40 WPM FOR 5 MINUTES AND ATTACHED DURING THIS APPLICATION PROCESS.
LATERAL TRANSFERS AND THOSE CURRENT STATE EMPLOYEES IN A CLASSIFICATION ALREADY REQUIRING SUCH PROFICIENCY ARE EXEMPT FROM THIS REQUIREMENT.Quicklink for Posting: