Job Title: Office Associate - Veteran & Military Services

Department: Enrollment Mgmt & Student Svcs

Location: Columbus Campus

Employment Type: Staff

Employment Status: Part-Time Professional

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $15.00

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio. 

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

The Office Associate, Veteran and Military Services providesgeneral administrative, clerical, project and case management support for thearea. This role utilizes basic to advanced office and research skills dependingupon assignment and work demands. This position also supports the functions ofthe Manager and other staff in this area.

Core Competencies

Professionalism, PositiveApproach, Managing Work, QualityOrientation, Continuous Improvement, LeveragingFeedback, Customer/Student/Employee Focus,  Communication, Collaboration, Planningand Organizing

ESSENTIAL JOB FUNCTIONS

CLERICAL

Provides administrativeand clerical support to the Manager and staff. Maintains and sets up a filingsystem that is virtual and physical. Completes and processes forms, records,and other documents in accordance with established procedures. Organizes theordering and storing of supplies as needed. Assists the department inscheduling meetings, including invitations, parking passes, and room scheduling.Assists with special events by coordinating rooms and partnering with otherdepartments to ensure successful set-up and execution of special events.Maintains confidential or sensitive records and information. 

Provides support for auditsincluding site visits and materials. Work with department to help edit programwebpages as needed. May be assigned to originate correspondence on behalf ofManager and maintain signature authority on delegated routine matters. Assistsstaff with obtaining price quotes and submission of purchase orders.

CUSTOMER SERVICE 

Provides customer services within the area including students, general public and others by: Furnishing and obtaining information; resolving routine problems; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary. Maintains exceptional public relations and customer service to the general public, students, faculty, staff and others.

Greets and routes students and other visitors to the appropriate place, answers telephone, routes calls, takes messages, and provides general information about the area. Become familiar with general student and specific Veteran resources in order to assist students in completing necessary enrollment and VA paperwork.

Participates in proactive outreach to students and assists with student success initiatives. Initiates work orders such as housekeeping, general maintenance, etc. and follows through until completion. Furnishes and obtains information and works to resolve issues with the Manager.

Provides assistance with the department work study students to help cover projects needed to be completed within the area. Communicates with staff regarding messages and student questions in a timely manner. 

FINANCIAL 

Monitorsthe program budget accounts and informs the faculty on the amounts left in theaccounts, as needed.

DIVERSITY, EQUITY & INCLUSION

Fostersand maintains a safe environment of respect and inclusion for faculty, staff,students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES

Attends all required department meetings and training. Works a flexible schedule including overtime as required andapproved to meet workload demands. Regular, predictable,and punctual attendance is required. Otherduties as required.

PHYSICAL REQUIREMENTS 

Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential job functions describedin this position description. While performing duties of this job, the employeeregularly exhibits digital dexterity when entering data into computer. Theemployee regularly sits, but may stand and walk for extended periods of time.Employee converses verbally or manually with others in person and by telephone.Employee occasionally reaches with hands or arms, climbs or balances andstoops, kneels, crouches or crawls. Vision demands include close, relativelydetailed vision when focusing on a computer screen. Employee occasionally liftsor exerts force of up to 10 pounds when moving files, boxes and other materials.

WORKING CONDITIONS

Typical office environment.

Knowledge, Skills and Abilities:

Knowledge of: standard office procedures and practices; office administration;business English word usage, spelling, sentence structure, and punctuation;business and legal formats.

Skill in: excellent verbal and written communication; organization; customerservice; conflict resolution; general typing; application of job softwareincluding word processing and spreadsheets; proofreading standard businesscorrespondence and other written documents; customer service; officeorganization; creating functional report formats; verbal and writtencommunications; performing mathematical calculations including addition,subtraction, multiplication, decimals, percentages and fractions. 

Ability to: develop and maintain effective working relationships withassociates, vendors, students, telephone users and general public; maintainconfidential and sensitive information; use good judgment; perform complextasks and prioritize multiple projects; effectively communicate information inoral and written forms; excellent listening skills and participant incollaborative work; develop and maintain effective working relationships withcolleagues and stakeholders across the College; effectively work with persons ofvarying cultures and diversity; problem solve effectively; exhibit a pleasantpublic manner and telephone etiquette; originate correspondence; workindependently.

Minimum Qualifications: High School Diploma or GED. One (1) years’ experience in a customer serviceposition, with general computer skills using job-related word processing andspreadsheet software. State Motor Vehicle Operator's License or demonstrable ability to gainaccess to work site(s). An appropriatecombination of education, training, coursework and experience may qualify acandidate.