Job Title: Training Manager
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8779
Job Description POSITION OBJECTIVE

Working with limited supervision, the Training Manager will lead the selection, development and facilitation of the university’s staff training and professional development opportunities, both in person and remotely (e.g. webinars, zoom, etc.).

ESSENTIAL FUNCTIONS

Facilitator/Trainer

Facilitate instructor-led courses and workshops designed to enhance an employee’s knowledge, skill, or ability level in the areas of job performance enhancement, interpersonal and/or human relation areas. Market training internally on an ongoing basis, including effective strategies and methods to reach targeted markets. Deliver previously-developed or purchased content for university professional development programs that promote the career growth for staff and supervisors (hard and soft skills) while supporting the business of the university. (50%)Identify learning opportunities that can be delivered to a wide, diverse audience in a cost-effective manner. Utilize sound adult learning and instructional design principles and tools to create effective and engaging webinars, online courses and instructor-led courses. Identify risks, issues and opportunities for development. Ensure expenditures are within budget for designated programs. Evaluate effectiveness to ensure that the course meets its objectives and is measured and evaluated with an understanding of how learning impacts business results. (10%)Manage all aspects of development programs geared towards individual learning, including internal marketing/promotion, vendor management, facility reservations, registration, communications, and evaluation of program effectiveness. Ensure high-level goals are achieved. (5%)

Administrative Duties

Assist with the preparation of annual HR university-events (e.g. Employee Appreciation Day, Staff Service Awards, Professional Development Day, Party on the Quad, etc.), actively participate in the events the day of the event. (10%)Prepare staff professional development training reports. Track and monitor course participation on a monthly basis. Produce monthly, quarterly, and annual reports, utilization information, and other data for leadership. (10%)Assist the Career Development Manager with maintaining a list of professional development opportunities across campus, as well as and specific outside resources (e.g. LinkedIn Learning, Academic Impressions, etc.) to best determine professional development content to deliver. (5%)Collaborate with schools and staff groups (e.g. Human Resources Administrators, Staff Advisory Council, etc.) on identifying staff training needs. (3%)Maintain content on the Human Resources and Professional Development Center’s website, including publishing and maintaining the PDC training calendar. (2%)Career Development

Assist the Career Development Manager with professional development plans, identifying professional growth paths, and identifying specific professional development opportunities for staff as necessary. (5%)

NONESSENTIAL FUNCTIONS

Participate in training sessions, staff meetings, and team projects. (<1%)Serve as a university representative for the Human Resources department in the area of expertise. (<1%)Provide feedback and recommendations annually on staff development policies and procedures. (<1%)Perform other duties as assigned. (<1%)

CONTACTS

Department: Daily frequent contact with the Professional Development staff. Regular contact with Human Resources staff.

University: Daily contact via phone, in-person, and e-mail with schools, departments, faculty and staff throughout the university.

External: Regular contact with vendors in delivery of training programs. Occasional contact with peer institutions for best practices and trends.

Students: Little to no contact with students.

SUPERVISORY RESPONSIBILITY

No direct supervisory responsibility.

QUALIFICATIONS

Experience: 3 or more years of related experience. Experience in adult learning, teaching or delivery of educational materials preferred.

Education/Licensing: Bachelor’s degree in related field (such as Management, Human Behavior, Psychology, Sociology, Communication, Public Relations, or related field) required. Master’s degree preferred.

REQUIRED SKILLS

Professional presence appropriate for interacting with an audience. Competence in delivering professional presentations.High degree of comfort in person, over the phone and working with an executive-level audience.Familiar with training and adult learning concepts, practices, and procedures. Proven ability to deliver professional development course content and facilitate learning activities.Excellent communication skills, written and verbal; able to communicate clearly with an educationally, geographically, and ethnically diverse and mature audience.Ability to form effective partnerships with clients and establish rapport with others. Ability to bring constituents together, work collaboratively, and develop partnerships.Excellent interpersonal skills. Ability to listen and communicate with professionalism, empathy, and courtesy. Encourages open expression of ideas and opinions.Ability to interact with colleagues, supervisors, and customers face-to-face.Strong customer service skills; models and reinforces customer service behaviors and treats others with respect, empathy, and courtesy. Strong organizational skills. Excellent analytical and problem resolution skills. Ability to work independently and as part of a team.Ability to support university and Human Resources department by following policies and procedures; completes tasks correctly; supports organization's goals. Works with integrity and ethically; upholds the university’s and department’s values.Excellent time management skills. Demonstrated ability to manage and prioritize multiple tasks and priorities. Proven experience working in a fast-paced environment with demanding deadlines. Flexibility to work with shifting workload.Able to deal with frequent change, delays, or unexpected events. Ability to navigate ambiguity and change.Demonstrated accuracy, thoroughness, and attention to detail. Ability to take a strategic plan and break it into executional tasks.Advanced knowledge of Microsoft Office application (i.e. Word, Excel, PowerPoint, Access), Google Docs. Proficient in the use of the internet, knowledge of Drupal webpage maintenance and HR information systems (i.e. PeopleSoft and/or Oracle HR database system) preferred.Ability to consistently meet attendance requirements.Ability to handle and maintain confidential and/or sensitive information with proper care and discretion.Ability to maintain a work environment that is marked by inclusiveness and respect for others.

WORKING CONDITIONS

General office working environment.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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