Robinson Career Center Specialist
Edison State Community College invites qualified candidates to apply for the part time position of Robinson Career Center Specialist (PT). The Robinson Career Center Specialist (PT) position exists to provide excellence in face-to-face customer assistance and information to students, employers, business partners, and alumni. This is accomplished by analyzing needs related to the customer and providing a referral to the appropriate specialistServe as a contact for internal and external customers, providing necessary information and assistance in the areas of career services, disability services, Edison State programs, processes and procedures.Gather and distribute information to students, staff and faculty about the resources/services offered within the Robinson Career Center and through Career Services in general.Assist with completion of career assessments and career exploration.Assist with managing and growing of College Central, the college’s electronic job board while also helping to maintain the paper-version located within student affairs.Make appointments for students with student services staff and for campus events e.g. Career Advisors, Disability Services.Assist students in completing their resume and cover letters or any other career documents.Record career search related webinars/tutorials for uploading to the Career Services site.Retrieve information from Ellucian Colleague as needed.Create, update and maintain career services documents.Gather and distribute opportunities to students and faculty, retrieving from the College Central Network and local job board, in conjunction with Career Services.Assist the department with communication and outreach efforts.Make appropriate contacts in case of reported emergenciesDistribute and collect necessary student documents.Assist current/prospective students, etc. regarding questions about college instructors and classes, delivering messages, as necessary.Provide customer support to internal and external customers, (instructors/students/employers) and/or redirect to appropriate personnel.Assist with special college career or disability events.Complete other duties as assigned.
To be considered, candidates should include cover letter, resume, transcripts, and three professional references when submitting their online application.Edison State Community College is an EOE/AA Employer.
Examples of Duties:Functional Responsibilities:
Qualifications:Required Knowledge, Skills, and Personal Qualifications: Customer services skills to meet the Edison State commitment and services standards.Excellent business professional appearance. Excellent interpersonal etiquette.Excellent communication skills sufficient to obtain additional information from prospective and current students.Proficiency with Microsoft Word, Excel, and Outlook preferred.Clearly and effectively respond to questions, and maintain a positive supportive demeanor. Required Experience: Minimum of one year experience with customer service and complex office procedures.Maintain the confidentiality of private information in order to comply with laws, rules, policies and procedures. Required Educational Background:
Supplemental Information:Supervises following staff:
Evenings and weekends may be required.
This position is grant-funded.
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