Description
As part of the Applications Development & Support Services – Student Collaboration Center team, the Software Engineer 1, CRM will be responsible for designing, enhancing and ensuring the delivery of CRM solutions, initially focused on the University’s Admissions areas with an eye on expansion to all customer relationship business units. In this role, you will assist in the architecture, definition and delivery of high-quality technical solutions, including business analysis, customization, development, prototyping, integration architecture, network architecture and quality assurance.  Key aspects of the role will involve developing interfaces for CRM integration with external systems, developing Plugins/JavaScript for a variety of business needs and enhancing UI of vendor application to meet needs of end¬ users.  Responsibilities of this role include assisting customers in architecting, planning, testing, and deploying solutions, contributing to the design stages of CRM-based implementations, preparing technical documentation and to present progress reports, assist in the organization of in-depth training for end-users and internal CRM team staff, developing detailed reliable solutions and estimates for service implementations, designing and leading the system architecture process, in partnership with the Development Team, to create specifications and implement customizations for any custom code or data migration.  Utilize extensive knowledge of business processes and CRM to support the development and expansion of the solution footprint to meet Temple University’s CRM business strategy.
Working independently or as a team member, the qualified candidate will develop integrated, best-practice technical solutions to support departmental and university wide users.  The selected candidate will be working in a university setting with exposure to multiple technologies, including Microsoft Dynamics CRM, Workflow and Imaging, PL/SQL, database object creation, web development (Java, .NET), Cognos Reporting, forms development, etc.  Experience with Ellucian’s CRM Recruit and Banner systems or other ERP systems would be a plus. Performs other duties as assigned.

Required Education & Experience:
Bachelor’s degree and at least 2 years related technical experience.  Experience implementing CRM solutions, preferably Microsoft CRM.
Experience with Microsoft CRM development.  Demonstrated experience with SQL. Experience with C#, .NET, and J-Script along with Microsoft platform skills. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:
* Full life-cycle experience architecting large, scalable applications
* Identify potential risks/issues impacting individual performance or beyond and suggest solution
* Ability to develop technical specifications based on functional requirements
* Strong understanding of and ability to configure security groups, roles and teams
* Understanding of Microsoft CRM SDK
* Must be a self-starter who requires minimal supervision.
* Experienced in problem solving, and able to follow a methodical implementation process.
* Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects and rapidly changing priorities.
* Strong communication skills along with the ability to effectively interact with a diverse group of individuals.

Preferred:
* Experience with Banner or other enterprise level application development.
* Familiarity with Student application support/development.
* Familiarity with Admissions processing.
* Experience with Oracle PL/SQL
* Experience with reporting and forms applications, ie. Cognos, FormFusion, Crystal Reports, etc.
* Background with email marketing templates a plus
* Knowledge and practical experience executing email marketing campaigns
* Past experience coordinating multi-channel marketing campaigns leveraging CRM data a plus

Please note this position will temporarily work remotely, the duration of remote work will be at the discretion of Temple University and the department.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at www.temple.edu.  

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

 

Primary Location: Pennsylvania-Philadelphia-Main Campus-Carnell Hall
Job: Staff
Schedule: Full-time
Shift: Day Job
Employee Status: Regular