Collection Specialist

Job description

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Job No: 511013
Work Type: On Campus
Location: Normal, Illinois

Title: Collection Specialist

Department: Comptroller's Office

General Summary

The primary purpose of this position is to successfully collect on debt that is owed to the University, and adequately maintain and collect NDLS/Perkins funds Under general supervision, this position implements approved collection procedures related to repayment of accounts receivable debt, as required by FDCPA and the University. This position also assists in the day-to- day operations of a multi-functional office.

Required Qualifications

1. Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:

a) collection, consumer credit, or business experience that required knowledge of collection methods and procedures
b) college course work that included courses in finance, accounting, business administration, business management, or a closely related field
-30 semester hours equals one (1) year (12 months)
-60 semester hours or an Associate's Degree equals two (2) years (24 months)
-90 semester hours equals three (3) years (36 months)
-120 semester hours or a Bachelor's Degree or higher equals four (4) years (48 months)

2. One (1) year (12 months) of collection experience comparable to the Collection Representative level or in other positions of comparable responsibility.

Desired Qualifications

1. Thorough knowledge of and ability to Interpret complex and changing NDLS/Perkins Loan regulations and to manage a portfolio in compliance with the due diligence requirements established for a particular debt type.
2. Ability to effectively utilize skip-tracing tools, Microsoft excel, word and collection procedures.
3. Mathematical ability to work with installments plans, interest rates, collection costs, etc.
4. Ability to communicate effectively with people, verbally and through correspondence.
5. Ability to grasp the complex Federal regulations governing the NDLS/Perkins loan program.
6. Must be familiar with the FDCPA.
7. An understanding of a computerized loan system is essential.
8. Must be able to communicate with students, assistance operators, collection agencies, other lending institutions and areas within the University.

Work Hours

Hours are typically 8:00am-4:30pm, Monday through Friday.

Functional Expectations

Must be able to complete with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.

Proposed Starting Date

May 2021

Salary Rate / Pay Rate

$15.46 - $16.11 per hour

Required Applicant Documents

Cover Letter
Resume
Reference List

PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts
Certification of Retirement Annuity

PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

For full consideration, the application and all supplemental information MUST be submitted on-line. Application materials submitted via fax, e-mail, or mail will not be accepted. Please complete the entire employment application including the Education and Work History background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Only the employment application will be reviewed to determine if an applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed. Incomplete applications WILL NOT be considered.

Please prepare a cover letter; resume; and reference list, including 3 professional references and contact information (phone/email), to attach to this application. These MUST be attached at the time of application.

A Civil Service examination will be required. Applicant will need to show identification at the time of exam in order to test. You will be notified by e-mail if you meet the qualifications for the examination. Please monitor your e-mail for changes to your application status.

College coursework may be used to meet the minimum qualifications of this position. If applicable, please attach a copy of your transcript(s) at the time of application to receive full consideration or provide to Human Resources. Documentation such as DD214 paperwork may be faxed, mailed, delivered to Human Resources, or brought to the Civil Service exam in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Trish Trainor
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

This position is represented by AFSCME Local 3236.

Contact Information for Applicants

Trish Trainor
Human Resources
[email protected]
309.438.3092

Important Information for Applicants

If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

Application Opened: 04/07/2021 11:00 AM CST
Application Closes: 05/14/2021 11:55 PM CST


 

 

 

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Job No:
Posted: 4/9/2021
Application Due: 5/14/2021
Work Type: Full Time
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