Senior Associate Vice President for

Enrollment Management & Student Success

Manager Level 230

Shippensburg University is currently searching for a Senior Associate Vice President for Enrollment Management & Student Success.  The anticipated starting salary will be commensurate with experience and qualifications and include an extensive benefits package.

Reporting to the Chief Strategy Officer & Senior Associate Provost (CSO/SAP), the Senior Associate Vice President (Sr. AVP) for Enrollment Management and Student Success is the senior administrator for Shippensburg University’s enrollment management, retention, and student success working directly with each academic and administrative unit to ensure that new and returning students have a seamless enrollment experience and promotes student success. Operation of these units must be conducted in a way that will support and expand the financial sustainability of the University.

The Sr. AVP must have the leadership talents necessary to supervise a cross-functional customer service team assisting students with enrollment, financial aid, student success, and retention.

The Sr. AVP is responsible for the implementation, maintenance, and general supervision of all programs related to undergraduate recruitment, enrollment management, student success, and retention. The Sr. AVP will work in concert with the Assistant Provost of Graduate Studies on graduate recruitment. The Sr. AVP will coordinate all areas of responsibility to achieve integration with all enrollment management, student success, and retention services in accordance with the University’s mission, values, and strategic goals.

Duties & Responsibilities:

• Provide strategic, visionary, and overarching leadership for the offices of: Admissions, Recruitment, Financial Aid, Student Success, and Retention.
• Provide leadership and direction in the creation, establishment, and coordination of recruitment, retention, and student success activities.
• Implement a data driven, results oriented, campus wide communication plan to inform the campus community about the recruitment, retention, and success efforts taking place.
• Responsible for isolating connectivity between all disparate areas in enrollment management, student success, and retention within the CSO/SAP division and across Shippensburg University.

Enrollment Management:

• Support the CSO/SAP in the development, implementation and evaluation of programs, policies, and procedures in collaboration with academic and student divisions to enhance enrollment goals and support student success.
• Create a shared vision for establishing enrollment goals and retention strategies to support the University alongside the SAP and provide advice on enrollment issues and provide leadership and guidance to ensure compliance with state and federal mandates.
• Use best practices to develop processes and procedures to meet enrollment goals and objectives.
• Develop, implement, and evaluate enrollment strategies and tactics to meet enrollment goals in collaboration with all relevant university units.
• Sets performance expectations and customer service standards for each unit in Enrollment Services and monitors and evaluates offices against those standards.

• Collaborate with the academic and administrative university community to diversify the program portfolio and develop new markets which will enhance enrollment.
• Establish a financial aid model that aligns with the university’s vision, mission, and enrollment goals.
• Develop sustainable relationships with K-12, higher education institutions, community and corporate partners that further enhance the university’s mission, and enrollment goals.
• It is important to note that these are the primary responsibilities, other job-related duties maybe required.

Student Success and Retention:

• Integrate academic support and student success initiatives with the University’s Academic Affairs and Enrollment Management initiatives.
• Establish and nurture partnerships with Student Life, Undergraduate Academic Affairs, faculty, academic and administrative units to implement effective strategies for advancing the academic development and success of diverse students.
• Identify development and fundraising opportunities in support of student success efforts.
• Align and coordinate a comprehensive array of programs, services, and initiatives using best practices to promote retention, completion, and post-graduation success for all students.
• Develop and implement strategies to promote student retention and progression, including transfer students, using collaborative and shared governance processes.
• Prepares appropriate reports; analyzes and evaluates enrollment and retention data; projects student enrollment and retention data to be used in strategic decision making.
• Provides leadership in maintaining a student-centered philosophy and focus for student services initiatives with a clear focus on successful student outcomes.
• It is important to note that these are the primary responsibilities, other duties will need to be performed.

Professional Qualifications and Qualities

Fully committed to the holistic success of students, the Sr. AVP for Enrollment Management and Student Success will be a highly experienced, skilled, and student-centered leader with extensive experience and expertise in current and emerging enrollment and higher education trends and best practices. The successful candidate will demonstrate deep preparation in and understanding of the challenges and opportunities of today's higher education environment and culture. The Sr. AVP will not only display exceptional administrative, managerial, and financial acumen within the context of a large, complex organization but will also reflect decisions and behaviors rooted in the advancement of access, equity, diversity, and inclusion. In addition, the ideal candidate will possess the following professional qualifications and personal characteristics:

• Student centeredness: Commitment to the student populations that the University serves as well as the willingness to always put students first; genuine interest in engaging with students and serving as an advocate for student interests.
• Support for retention and success: Understanding of student needs, interests, and challenges to support student persistence and retention goals; an asset-based approach to student retention and success.
• Budget and resource management: Effective understanding of financial and organizational management experience.
• Ability to establish collaborative partnerships: Proven skill in fostering collaborative, consultative, and meaningful partnerships between enrollment services and university constituents, particularly academic affairs, as well as community constituents in the interest of advancing the student experience.
• Commitment to diversity and inclusion: Demonstrated commitment to addressing issues of social justice, equity, diversity, and inclusion within a diverse student population as well as with a range of professional staff, faculty, families, senior administrative colleagues, other university constituents, and external organizations.
• Change management: Achievement in fostering change management, process improvement, and the development and implementation of data-informed, effective, and efficient policies and processes.
• Staff leadership and management: A clear commitment to the mentoring of a diverse and talented staff and investment in their ongoing professional development.
• Personal qualities: Imagination and creativity; willingness to be open, engaging, and transparent; highest ethical values and principles in personal and professional endeavors; highly refined active listening and effective communication skills; and capacity for effective conflict resolution and mediation.

A Master’s Degree from a regionally accredited institution and a minimum of ten years of high-level institutional administration is required. A doctoral degree is preferred.  Qualified candidates must have demonstrated knowledge, skill and experience at the university level in enrollment management principles and practices.  Budget development, management experience and a broad knowledge of best practices in Enrollment Management and current issues and trends is required.  Demonstrated experience in executive level organizational leadership; strategic planning; personnel management, verbal and written communication; problem solving and conflict resolution is also required.  In addition, demonstrated ability to positively influence student success through enrollment processes, the ability to promote and develop ways to effectively collaborate and communicate with the University’s diverse population of students, faculty and staff and leading in a team environment while building consensus and leading organizational change are also required.  The qualified candidate will have demonstrated knowledge, skill and expertise at the university level in recruitment and admissions, registration, student records, recruitment and financial aid and scholarships.  Successful performance in an on-campus interview is also required. 

Shippensburg University employees value teamwork and collaboration, are dependable, take initiative, solve problems effectively, communicate clearly and support organizational change.  University employees may work closely with individuals of diverse backgrounds and race, as well as those of differing religious affiliations, sexual orientation and gender. They must possess good interpersonal skills and be able to communicate effectively with all members of the campus community.

For full consideration, all candidates must apply online at https://jobs.ship.edu by April 23, 2021 with acceptance of materials continuing until the posting is closed.  Materials submitted in other formats including paper applications will not be considered.  All applications and inquiries will remain confidential.

Shippensburg University of Pennsylvania is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, or gender identity. Individuals from traditionally underrepresented populations are encouraged to apply.