PROGRAM COORDINATOR, MARGOLIS CENTER FOR HEALTH POLICY
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Robert J. Margolis, MD, Center for Health Policy
The Robert J. Margolis, MD, Center for Health Policy at Duke University seeks to address critical health policy challenges and deliver practical, innovative, and evidence-based solutions to improve health and the value of health care. The interdisciplinary nature of Duke-Margolis brings together faculty and students from across Duke’s schools and departments and fosters extensive relationships with stakeholders both internal and external. These relationships span foundations, private sector organizations, state and federal governments, and global entities. The Center fosters excellence, leadership, and scholarship at every level.
The Program Coordinator will coordinate and participate in the planning and management of student facing programs to assist the Education teams in the successful execution of program-related activities. The individual in this role provides program coordination across multiple co-curricular programs hosted within the Duke-Margolis Center for Health Policy. The scope of work of this role may vary per the needs of individual programs.
Responsibilities include supporting program operations, coordinating program event planning, supporting student outreach efforts, programmatic tracking and assessment, and providing administrative support for team meetings in collaboration with the Assistant Director of Education. This position will be located in Durham, N.C.% of TimePrincipal Duties and Responsibilities:
60% Program Coordination and Support
- Plan, coordinate, and administer all student facing program activities supported by or associated with the Duke-Margolis Center for Health Policy, including but not limited to the following programs: Summer Internship Program, Post-Doctoral Fellows, Margolis Scholars and Seminar Series
- Including the development and implementing procedures, processes, services and systems; train employees in proper methods and procedures and ensure correctness of work.
- Develop and maintain SmartSheet databases, forms, processes, and data tables with automation.
- Develop and maintain program timelines and deliverable schedules in collaboration with program team personnel; support teams to successfully achieve deadlines and complete tasks.
- Serve as a central resource for program participants, including mentors, program personnel, and other interested parties to coordinate various aspects of programs; solicit participation and respond to inquiries about programs according to established policies and procedures. Maintain liaison with faculty members, practicing professionals, and representatives of related programs to coordinate the collection and dissemination of information and ensure consistency in communication.
- Coordinate complex meetings for student programs, groups and partners, including identification of dates, reserving conference rooms or special equipment, and managing other relevant arrangements.
- Compile and manage a centralized contact list to track program team outreach efforts.
- Prepare materials for events, including collecting and confirming external participant biographies, titles or affiliations, and headshots for participant lists or meeting agendas.
- Minimal evenings, weekends, and domestic travel will be required to support programmatic coordination efforts annually.
- Provide additional event program coordination and support as needed.
- Provide support to other team members programs, as needed.
- Develop and implement outreach strategies to engage students in assigned programs.
- Curate content for social media and webpages and photos from assigned programs and events in consult with the Assistant Director of Education.
- Draft and/or edit written and online communications; distribute information internally and externally. Ensure communications are conducted in a manner consistent with the Duke-Margolis Style Guide and requirements of individual programs, in consult with the Assistant Director of Education.
- Maintain strong, long-lasting relationships with relevant campus partners as identified by Faculty Program Directors and the Assistant Director of Education.
- Monitor and evaluate program effectiveness using qualitative and quantitative research techniques; investigate trends and recommend and implement modifications to improve program effectiveness.
- Develop and deliver pre- and post-event assessments geared towards assessing programmatic learning objectives with development support from Assistant Director for Education and collaboration with Duke University Assessment Office.
- Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations and/or conclusions regarding student achievement as requested.
- Develop and support tracking systems for program specific requirements.
- Serve as primary contact for Margolis Seminars and other assigned Education events. Receive, route, and respond to program inquiries from internal and external sources.
- Maintain and coordinate program calendars and proactively provide information regarding meeting requirements. Prepare materials in advance, take meeting minutes and document action items, and draft/send follow-up communications
- Schedule meetings, make domestic travel arrangements, prepare itineraries, arrange reimbursements, initiate payment of scholarship funds and maintain records of expenses and billings.
- Maintain documents in Box and maintain version control and edits for all program documents.
- Prepare budgets and grants; monitor, verify and reconcile expenditure of budgeted funds as appropriate.
- Order materials for programs as needed.
Perform other related duties incidental to the work described herein as directed.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
- Bachelor’s degree preferred with a minimum of 1 year of relevant experience; administrative experience required, program coordination experience in higher education setting and student affairs degree preferred.
- Strong skills in interpersonal communication, detail-oriented coordination, and organization.
- Ability to take initiative, think critically and clearly, coordinate a variety of tasks simultaneously, and apply appropriate judgment to make decisions.
- Ability to function independently and work collaboratively across teams.
- Ability to exercise discretion and maintain appropriate confidentiality of sensitive information.
- Interest in development and documentation of processes.
- Knowledge of Microsoft Office and capacity to learn use of additional software.
- Familiarity with student development and degree in Student Affairs preferred.
To be considered for this position, applicants must submit materials online.Minimum Qualifications
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.