Specialist I – Customer Service Rep

Job description




Specialist I – Customer Service Rep

FLSA status:


Hiring Salary:

$2,090 -$3,076 per month

Occupational Category:



Student Account Services

Open Date:


Open Until Filled:


Educational and Experience Requirement:

High School graduate or G.E.D. equivalent. College or continued education courses in business and/or accounting desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired.

Nature & Purpose of Position:

Carries out all financial transactions between the University and students, as well as interdepartmental business transactions. Responsible for assisting in the receipt, disbursement and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff and faculty. Provides customer support to Student Account Services.

Primary Responsibilities:

Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provide customer support for Student Account Services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned.

Other Specifications:

Proficiency with a calculator and other standard equipment. Proficiency in Microsoft Office Suite. Accuracy in counting and balancing monies and in maintaining records. Must have a pleasant, courteous disposition and possess the ability to work effectively with a high‑volume of public contact. Errors in business transactions could cause significant loss of monies, time, etc. Special procedures sometimes require extended hours.

Full Time Part Time:

Full Time



EEO Statement:

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 4/8/2021
Application Due: 4/13/2021
Work Type: Full Time