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Police Communications Officer I

Texas A&M University-San Antonio
San Antonio TAMUSA

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Job Details

Job location: San Antonio TAMUSA

Employment Type: Full-time
Posted data: 2021-04-06
Req: R-036640
Job Title

Police Communications Officer I


Texas A&M University - San Antonio


University Police Department

Proposed Minimum Salary

$14.87 hourly

Job Location

San Antonio, Texas

Job Type


Job Description

Under supervision, The Police Communications Officer I is responsible for receiving incoming calls/message to include emergency and non-emergency and connecting them with appropriate personnel or offices. They enter records of calls/messages for service and officer activity into the computer aided dispatch and records management system. Operate a Federal/State regulated computer system which accesses law enforcement sensitive records including driver’s license, vehicle registration and criminal warrant and history information.


  • Receives incoming emergency and non-emergency calls from the university community and general public and disseminates information via radio for all law enforcement and emergency personnel. Monitors all telecommunications equipment including State and National systems. Operates a Federal/State regulated computer system which accesses law enforcement sensitive records including driver’s license, vehicle registration, and criminal warrant and history information. Monitors and responds to the University's video surveillance, alarm, TLETS/NLETS, and emergency notification systems. Makes sure all communications equipment is well maintained and operable.

  • Maintains records and files; to include but not limited to computer aided dispatch entries, master name files, wants and warrants files, criminal trespass files, protective order files, computer criminal histories, TCIC/NCIC, TLETS/NLETS and any other computer data entries/files as required. Assists with other UPD records, reports, and logs such as the documentation of UPD owned keys, and injury reports. Issues case numbers and logs case numbers in the log book based on established procedures.

  • Provides directions, information, and assistance to callers and visitors to the University. Ensures that documentation is maintained and accurate for record keeping purposes.

  • Performs administrative and support duties for the UPD such as filing, making copies, answering phones, and assisting employees and students. Responsible for ordering and monitoring supplies and equipment for the UPD.

  • Participate as needed on university committees as a representative for the University Police Department. Works collaboratively with other university departments as needed to support university operations.

  • Stays current and aware of all information pertaining to 911 policies and procedures.

  • Performs other duties as assigned.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Required Education & Experience:

  • High school diploma

  • Six months of experience as a dispatcher or equivalent dispatch experience in law enforcement or university setting.

Preferred Education and Experience:

  • Associate's degree

  • Preference will be given to applicants with at least one year of experience as a Licensed Police Communications Operator in law enforcement or university setting.Experience answering 911 and general police calls.

Required Licenses, Certifications or Registration:

  • Holds a Telecommunication License or agrees to obtain the license, per TCOLE requirements, not later than the first anniversary of the date of employment.

Preferred Licenses, Certifications or Registration:

  • Holds a Telecommunications Operator License and possess a TCOLE Basic Telecommunicator or higher proficiency certificate.

Knowledge, Skills and Abilities:

  • Must meet all requirements for initial licensure as outlined by Texas Commission on Law Enforcement Rule 217.1

  • Be fingerprinted and be subjected to a search of local, state and U.S. national records and fingerprint files to disclose any criminal record, subjected to an extensive background investigation.

  • Successfully pass the basic telecommunication course and a commissioned approved crisis intervention course.

  • Ability to work cooperatively with others and provide excellent customer service to students, employees, and the community.

  • Flexibility to work rotating shifts to include nights, weekends, and holidays. Ability to maintain confidential information, work under stress, and multi task.


Please make sure to provide the following documents:

1) Application

2) Cover Letter to include two professional references

3) Resume

For detailed instructions on how to apply for any positions on our website, please use the following link:

Make sure that all required documents are uploaded prior to submitting the application. Once your application is submitted, no changes or revisions can be made.

Summary of Employee Benefits:

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.


TAMUSA pic1Texas A&M University-San Antonio (A&M-SA) is a contemporary university that reflects the diverse and heritage-rich community it serves. Founded as the first upper-division institution of higher education in South San Antonio in 2009, A&M-SA today is a comprehensive four-year university offering high-quality, affordable education.

From fall 2008 to fall 2017, enrollment has grown 340 percent. The University currently serves nearly 6,500 students and has graduated more than 8,000 alumni. The student body is 60 percent female and 72 percent Hispanic. Approximately 77 percent of students are the first in their family to attend college.

TAMUSA pic3Since becoming president of A&M-SA in 2015, Dr. Cynthia Teniente-Matson has forged an audacious strategic plan for the University to fulfill its mission and bring to life its core values while achieving several important goals, including becoming a national model for student and academic success.

Through the University’s 26 undergraduate degrees and 13 graduate degrees, students can pursue a wide variety of in-demand fields, such as education, business, information technology and cyber security, criminology and biology. A&M-SA equips students with the knowledge, marketable skills and high-impact educational experiences that prepare them for rewarding careers, responsible global citizenship and lifelong learning.

With unprecedented enrollment growth, small classes, flexible schedules and in-demand degrees, A&M-SA is making the dream of higher education a reality for students in the San Antonio community and beyond.TAMUSA pic2

Fast Facts:

  • A&M-SA offers the lowest undergraduate tuition among four-year universities in San Antonio: $8,216 average cost per year (tuition and fees for spring and fall semesters for 15 credit hours/semester)
  • A&M-SA is a Military EmbracingTM university; 1 in 6 of our students is military connected (veterans, active-duty, spouses or dependents)
  • The National Security Agency (NSA) designated A&M-SA as a National Center for Academic Excellence in Cyber Defense Education (CAE-CDE) through the year 2022. This prestigious designation puts the University among a select group of institutions nationwide meeting rigorous federal standards.
  • 20:1 student to teacher ratio


Texas A&M University-San Antonio (A&M-SA) is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master’s degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, call 404-679-4500 or visit for questions about the accreditation of A&M-SA.

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