Cross Functional IT Support Coordinator

Job description

UNT System Overview:

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.

Posting Title:

Cross Functional IT Support Coordinator


UNT-Administrative IT Services-150100

Job Location:


Full Time/Part Time:


Salary Information:


Department Summary:

Administrative Information Technology Services’ unique role in accomplishing the University’s mission is to provide the primary university-wide, shared resources of computing hardware, software, data and voice communications, and professional personnel on campus.
The Administrative Information Technology Services department is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview:

This position will provide support for desktops, printers, networked devices, and other computing efforts by the Administrative Information Technology Services team. This position will also assist the IT Supervisor with monitoring servers, technology deployment, and system administration responsibilities. This position will have direct day to day coordination with vendors working in conjunction with the department IT infrastructure. This position will be directly involved with deploying and supporting desktops and users. This position will serve in an operational capacity for systems provisioned by AITS that will provide resources to the campus community. Also, this position will serve in a backup and on-call role for the areas of direct operational responsibility and support special after-hours events. This position serves an operational role that supports servers, desktop computers, networked devices, media devices, physical security devices, and end user issues throughout Auxiliary Services/Facilities/Athletics/Transportation.
These responsibilities will extend to other departments supported by AITS as needs arise.

Minimum Qualifications:

Bachelor’s Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Prior experience with specific systems, equipment and software may be specified as needed by department.
• Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications:

The preferred candidate will possess the following additional qualifications: * Knowledge and experience with application and package preparation and deployment using SCCM, JAMF or Group Policy. * Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.). * Knowledge and experience with Windows Server operating systems. * Practical experience with scripting and automation techniques on Windows and/or Mac OS X (Linux) platforms. * Strong working knowledge of database concepts, including SQL querying and report building. * Prior experience with point of sale systems and PCI compliance knowledge. * Considerable experience developing both technical and end-user support documentation. * Prior supervisory experience. * Prior experience with designing and deploying audio-visual and collaborative technologies. * Working knowledge of the maintenance and operation of retail point-of-sale systems.

Work Schedule:

Mon-Fri 8am-5pm, with after hours event coverage and after-hours/weekend/holiday on-call as necessary.

Driving University Vehicle:


Security Sensitive:

This is a security sensitive position

EEO Statement:

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title:

Cross Funct IT Support Coord

Physical Requirements:

Kneeling, Lifting up to 25 pounds, Pulling , Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Twisting, Walking, Writing, Grasp, Talk or Hear


Backup to Cross Funct IT Support Supervisor on server management and support.


Provide desktop support, IT deployment service, environmental emergency action, and end-user training for area of responsibility. Build new desktops according to AITS standards. Monitor warranty status to keep departments apprised for lifecycle planning.


Follows sound business procedures and a team management approach, especially following the chain of command, pushing decisions to lowest level, taking grievances to their source, and being supportive and helpful to other staff members.


Fulfill operational documentation duties for servers, desktops, and other devices within the support spectrum of the primary duties of this position. Keep the Cross Funct IT Support Supervisor appraised on all the operational documentation changes.


Supervise, mentor, and train subordinates in the normal course of support of users/desktops and servers.


Assist the Cross Funct IT Support Supervisor in ensuring proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented.. Work with the ITSS Information Security team to ensure proper security procedures.


Study current trends and complete assigned trainings.


Ensure special project and non-recurring assignments are carried out in professional and expeditious manner and with an acceptable level of quality, working with other internal teams and vendor support as necessary for a successful implementation.


Other projects/tasks/duties as assigned by the Cross Funct IT Support Supervisor, Cross Funct IT Support Manager, Sr IT Support Manager, and the AITS senior director.


Provide on-call support during special events, weekends, holidays, and off-hours. Function as a primary for assigned area of responsibility and as a backup for Cross Funct IT Support Supervisor.


Will be working in outside environments, with potential exposure to elements, bugs, heat, cold, and inclement weather.


Working environment can be noisy at times, and work will be done in crowds of people.


May involve walking and/or standing for extended periods of time.


Some job tasks will be performed via ladders, working at heights, or crawling under tables/desks.

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Job No:
Posted: 4/8/2021
Application Due: 7/7/2021
Work Type: Full Time