Butler (Part-Time, 13.10 per hour), Graylyn International Conference Center

Job description

Job location: Winston Salem, NC

Employment Type: Part-time
Posted data: 2021-04-07
Req: R0003262
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Greets guests and fulfills hospitality requirements of all guests during operating hours. This position also provides service and assistance for all guests.

Job Description

Essential Functions:

  • Greets guests and provides general information to guests throughout their stay regarding room assignments, maintenance issues, food service, and transportation issues. Delivers requested items to guest rooms, such as gift baskets, etc. Maintains highest level of guest relations.
  • Assists guests with luggage and other personal items. Arranges reservations, tee times, appointments, etc. for guests.
  • Tracks airline changes, with regard to arrival and departure information and confirms flight schedules.
  • Provides tours of the property to share the history of the estate with guests. Understands property layout and has a base knowledge of the history.
  • Assists with guest transportation. Provides guests with directions on/off property.
  • Maintains fuel levels for fleet vehicles and completes weekly fleet inspection report.
  • Communicates with guests and staff via phone, radio, and face-to-face contact.
  • Completes tickets for billing purposes.

Required Education, Knowledge, Skills, Abilities:

  • High school diploma or GED and one year related experience, or an equivalent combination of education and experience.
  • Ability to interact with guests in a friendly and professional manner.
  • Ability to organize workflow and coordinate activities.
  • Ability to maintain effective customer relations.
  • Excellent interpersonal, communication, and time management skills.
  • Proficiency in Microsoft Office, the internet, and other relevant software.
  • Knowledge of campus history and guest room features (training available).
  • Knowledge of Winston-Salem city roads, directions, and surrounding areas.
  • Ability to work a flexible schedule including nights, weekends, and holidays.
  • Ability to meet the requirements of the University's automobile insurance policy.

Preferred Education, Knowledge, Skills, Abilities:

  • Hospitality experience.

Additional Job Description

Time Type Requirement

Part timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.




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Job No:
Posted: 4/8/2021
Application Due: 6/7/2021
Work Type: Full Time