Eyewear Assistant (4722C) - 16708

Location
San Francisco
Posted
Apr 07, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution


Eyewear Assistant (4722C) - 16708 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: April 19, 2021

Departmental Overview

UC. Berkeley's School of Optometry is internationally recognized for its excellence in patient care as well as its leadership in vision research. The School offers several clinics that provide comprehensive eye care to members of the Berkeley campus and the local community. More than 80,000 patients visit each year. Learn more at http://www.caleyecare.org/

Responsibilities

Processing Patient Orders:
  • Responsible for the processing of spectacle orders, forwarding and shipping to the appropriate labs, tracking order status, receipt of orders from labs and other vendors.
  • Is the liaison between the Optometry Clinics and finishing labs.
  • Prepare and submit insurance claims to vision insurance providers.
  • Assist in verifying completeness and accuracy of material orders including the correct posting charges to patient ledger.
  • Generates and submits insurance claims to vision insurance carriers. Identifies and makes corrections to failed claim submissions.
  • Identifies chronic claim submission issues and works to resolve them with Eyewear Center Leadership, Billing Manager and IT team.

Inventory:
  • Responsible for running sales and inventory reports, meeting with vendors and management team to ensure appropriate stock of frames for display and sale.
  • Orders and receives items for stock ensuring accuracy of orders, updating of computerized inventory and appropriate tagging of stock for display and sale.
  • Assign stock to appropriate board space, monitor board spaces for accurate and appealing placement and for missing inventory.
  • Returns stale, damaged or inappropriate stock to vendors and monitors credits for accuracy.


Quality Assurance and Training:
  • Answers optical phone line /voicemail, trouble shoots and responds to patient issues and status requests.
  • Brings problem orders to the attention of Eyewear Center professional staff and leadership for guidance and correction.
  • Communicates order delays to patients and resolves issues accordingly.
  • Assists in training staff, faculty and students in compliant posting of charges and in proper filling out of spectacle orders to reduce errors and improve efficiency.

Other Duties:
  • Works collaboratively, congruently and professionally with other departments i.e., patient services, billing, faculty, compliance, information technology and clinic administration to help ensure a positive patient experience.
  • Understand, know and follow HIPAA, CMS and OIG guidance and other federal and state regulations as they apply to Optometry Clinic operations
  • Comply with UCOP, Berkeley Campus and UC Optometry policies.
  • Completes other tasks and duties as assigned.

Required Qualifications
  • Incumbent must have knowledge of basic computer and database entry, exemplary customer service, proper courtesy and efficiency on the telephone, and be familiar with HIPAA (patient privacy) regulations.
  • Experience in the vision industry such as customer service, optical ordering, inventory and claims processing.
  • Strong experience in and knowledge of methods for authorizing care, posting of charges, submitting claims and compliant documentation of visits.
  • Ability to communicate/train staff and providers in new and or proper methods for authorizing care, posting of charges, submitting claims and compliant documentation of visits.
  • Strong public relations skills and a keen sense of quality customer care.
  • Excellent written and verbal communication skills.
  • The ability to manage detailed information.
  • Must be results driven and team oriented.

Education/Training:
  • High School and/or equivalent certification.

Preferred Qualifications
  • Working understanding of optics and lens availability.
  • Strong knowledge of Compulink Advantage.
  • Must be a creative thinker and be able to adjust processes and thinking to changing environments.

Salary & Benefits

This position is a non-exempt, bi-weekly paid position. Hourly pay for this role is commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Other Information

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=16708&PostingSeq=1





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