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Cougar Center Lead

Job description


Employment Type: Full-time
Posted data: 2021-04-05
Req: R-833


107N-YN - Program Coordinator

Business Title:

Cougar Center Lead



Employee Type:


Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

Provides detailed information to prospective and current students, parents, and visitors in person, by phone, and via email regarding admissions, student accounts and/or financial aid. This includes assisting and leading other Cougar Center staff by researching answers to technical financial aid and account questions, processing student documents and posting student account transactions. Exercises professional judgment in independently advising current students to navigate financial aid process and understand account charges and payment options. Acts as back up cashier, which includes processing transactions and balancing Point of Sale/till daily.

Requires in-depth knowledge of university policies and procedures in order to serve both prospective and current students without referring students to another office for answers. Solid understanding and application of enrollment services policies related to student accounts, admissions, financial aid and registration. Ability to effectively communicate university and department policy information to a diverse audience.

Required Qualifications:

High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.

Additional Requirements:

Cash handling experience.

At times, remote work is required for this position. Successful applicants must have access to a high speed internet connection that is secure and reliable. Strong technical skills in online meeting software (i.e., Zoom) is essential to perform the responsibilities listed above at a distance when necessary.

Preferred Qualifications:

Associates or bachelor’s degree.

Customer service experience in a higher education environment (financial aid, scholarships, student accounts, etc.)

Accurate and effective communication skills; both verbal and written.

Prefer experience using Microsoft Office Suite, including Word, Excel, Access, Outlook and PowerPoint.

Additional Information:


WSU Vancouver

Department Name:

Student Affairs and Enrollment

City, State, Zip:

Vancouver, Washington 98686

Department Link:


Monthly Salary:




This is a permanent position.

Posting Close Date:

Applicants must submit their completed application by April 10, 2021 at 11:59 p.m.

Screening Begin Date:

April 11, 2021

Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

Required Documents:


Cover Letter

Time Type:

Full time

Position Term:

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.




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Job No:
Posted: 4/7/2021
Application Due: 4/12/2021
Work Type: Full Time