(Student Position) HelpZone
Job Title :
(Student Position) HelpZoneDepartment:
Student Services GCLocation:
Student - GilletteDesired Start Date:
N/AMonths Worked Annually:
NATypical Work Schedule:
Tentatively 3 positions available; Flexible hours, based on class schedulePosting Number :
20150601PJob Posting Date:
04/05/2021Initial Review Date:
08/01/2021Open Until Filled:
Staff the Student HelpZone to provide assistance to students with various technology such as Canvas (Online Learning System), printing, using Microsoft Products, etc. and perform limited library functions.Reports To:
Diane Adler, Director of Library Services-Gillette CollegeEducation/Qualifications:
•Good Conduct and Academic Standing with the college
•Gillette College Student currently enrolled
•Cumulative GPA is 2.0 or greater
•Intermediate knowledge of MS Office software (Word, Outlook, Excel, etc.) required. Advanced knowledge preferred.
•Familiarity with online learning technologies (Blackboard, Canvas, etc.)
•Basic understanding of our college’s process and departments, such as Enrollment Services, Advising, etc.
•Excellent customer service skills
•Excellent written and oral communication skills
•Self- motivated and able to work well under variable directives and situations
•Ability to independently interpret, resolve, or refer student support issues without direct supervision
•Ability to learn on the job and apply creative solutions to routine functions and processes
•Daytime, evening, and or weekend work schedule
•Long periods of time working with computers
•Ability to sit and/or stand for long periods of time.
•Intake student support issues via variable sources including face-to-face, phone, and online interactions in order to resolve or refer issues utilizing appropriate response solutions
•Record student support issues in a help desk tracking solution
•Assist in the development of training and solution materials
•Participate and collaborate in improving distance learning efforts and use of technology at NWCCD
•Perform basic library circulation functions, including checkout functions and creating accounts for new patrons.
•General library oversight and duties, including opening and closing the library, in the absence of library staff.