Job Title: Information Specialist, Admissions & Registration
Location: Medical Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1001162
Job Details

Job Family

STAFF - Support Non-Exempt (SNE)

Grade

8

Salary

$14.10 - $20.72

Department

Admissions & Registration

Reports To

Manager, Transcript Processing Services

Closing Date

Open Until Filled

FLSA Status

Non-Exempt

First Review Date

April 14, 2021

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The Specialist handles specialized information service work with direct public relations contact which requires an in-depth understanding of MDC organization, functions, activities and services. Responsible for the accurate and prompt transmittal of information concerning registration, records, admissions, financial aid, advisement and counseling, testing, credit and non-credit programs and other activities and functions of the institution.

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• Responds to telephone or personal inquiries regarding the college’s organization, functions, activities and services including admissions, financial aid, and registration, academic calendar, counseling services, testing, workshops and other related information
• Assists callers who require more pertinent, detailed information about college programs and services, as well as, location of departments, offices, and faculty offices
• Processes incoming and outgoing student academic transcripts, including imaging and filing; responds to student inquiries about transcripts accordingly
• Processes calls, appointments, answers questions and complaints, and relays and receives information about the college and campus
• Consults with students regarding proper documentation for classifications, residency-for-tuition purposes, dual enrollment and transient forms processing
• Refers students for testing, advisement, bursar, and financial aid assistance
• Assists students on registration, scheduling, holds and edits, transient student processes, dual enrollment processes, web registration, kiosk registration, student schedules, residency-for-tuition purposes, and program changes
• Serves as first contact with student customers who are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional, friendly manner
• Provides students with initial assistance on problems or questions about web registration, MyMDC Account management, Internet resources for student information, and printing of their schedules
• Assists students and public by basic interpretation and explanation of complex college policy, procedures, state rules and statutes
• Uses independent judgment to determine authenticity of documents provided by students and parents. Examples include immigration documents, foreign and domestic high school records, and documents to support residency-for-tuition-purposes.
• Provides general and specific information to customer either on telephone, on web, or in person
• Refers customers to supervisors, departments, and program area as needed.
• Processes incoming admissions applications received either in person, by mail, or electronically
• Registers credit, PSAV, and non-credit student
• Troubleshoots and resolves admissions and registration issues for customers and other areas of the college.
• Assists students, and parents of dependent students, with Florida residency information based on statute, determine initial residency determination and fields’ questions and clarification on these matters
• Processes student records through different media such as filing, data imaging, and microfilm access
• Responsible for accurate processing of related admissions & registration records requests.
• Updates student information
• Assists with basic graduation processing functions
• Provides guidance to student assistants and part-time personnel
• Takes requests from prospective students in order for the office to mail the information requested
• Performs routine computer keyboarding
• Performs other duties as assigned

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• High School diploma or G.E.D. equivalent from a regionally accredited institution and two (2) years of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or Associate’s degree and one (1) year of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or any combination of experience and training
• All degrees must be from a regionally accredited institution
Knowledge of college admission, registration, financial aid, testing and enrollment information and procedures, academic regulations, programs of study and departmental responsibilities and locations Knowledge of college activities and special programs, college regulations, testing counseling, and advisement servicesKnowledge of college policy, procedure, state rules, and statutesExcellent communication and customer service skillsExcellent computer keyboarding skillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of organizationAbility to deal with the general public effectivelyAbility to relate to inquiries concerning college functions, in accordance with laws, regulations, college-wide and departmental policiesAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram formAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formAbility to work overtime during peak registration period, which will include evenings and/or weekends
• Ability to work effectively in a multi-ethnic/multi-cultural environment with students, faculty, and staff

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