Director, Academic Affairs Business Analysis

Job description

Job Title: Director, Academic Affairs Business Analysis
Location: Vice Provost Aca Affairs BA
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605323
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

Position Summary

The Academic Affairs Business Analyst (AABA) Director will lead a team that provides business analysis support primarily to the offices of the Provost, Vice Provost for Academic Operations (VPAO), Vice Provost for Teaching, Learning Design and Assessment (VPTLDA), University Registrar, University Advising and the Center for International Education (CIE). Key goals of these offices are student retention and success, quality academic programs, efficient and effective University processes, and integrity of the NAU degree.

The Director is responsible for directly supervising the Business Analyst Leads who lead implementation, on-going improvements and maintenance of the technical systems and business processes that allow the Academic Affairs departments to meet their objectives. The Director will be responsible for the organization, project prioritization, and function of a single cohesive AABA unit. This individual must have a broad understanding of functional area processes and the university-wide implications of any project, enhancements, or modifications to systems that are supported by the team. Systems that are currently supported by this team include but are not limited to: PeopleSoft, OnBase, Salesforce, Civitas, as well as several third party vendor products including 25Live (CollegeNet), Smart Planner (Jacks Planner), College Scheduler (Jacks Scheduler), Sunapsis (immigration management and interface with the Dept of Homeland Security SEVIS system) and various federal reporting systems related to higher education.

Essential Position Responsibilities

  • Provide leadership and vision in identifying, defining, and implementing innovative projects that support student success and retention efforts that align with the strategic goals of the Academic Affairs division and NAU.
  • Manage the Academic Affairs program portfolio (with Business Analyst Leads) across all areas to ensure appropriate project resource allocation, development of project scope and timelines, identification of project stakeholders, business requirements elicitation, assessment metrics, development of program/project communication plan, and utilization of other successful project management practices.
  • Coordinate priorities and projects with the NAU ITS Project Management Office.
  • Coordinate priorities and projects with business analyst Directors and Leads in other divisions, as needed.
  • Clearly communicate activities and issues, including unexpected or anticipated opportunities and challenges, to the VPAO and other Academic Affairs leadership.
  • Coordinate project requests and determine priorities across Provost, Vice Provost (AA/TLDA), Registrar, CIE and University Advising at the division-level with Academic Affairs leadership and team leads.
  • Serve as a member of the Academic Affairs leadership team contributing to strategic planning efforts and divisional initiatives in support of the mission and goals of the university; represent Academic Affairs on University and community committees as required.
  • Exemplify sensitivity to cultural diversity in order to communicate and interact effectively while representing Academic Affairs within and outside the University.
  • Supervise Business Analyst Leads responsible for project implementation and production support/maintenance teams including hiring, training, creating professional development goals, and conducting annual performance reviews.
  • Ensure development and continuation of a cohesive and cross-trained business analyst team in Academic Affairs.
  • Manage ongoing operational efficiencies across all supported systems to ensure prioritized support of production issues, scheduling and planning of ongoing system maintenance, updates and fixes testing, system upgrades, coordination of reporting requests with Institutional Research and Assessment and Enterprise Analytics and Reporting departments, and ongoing optimization of basic business processes.
  • Coordinate periodic in-depth business process review sessions with business analyst team members, and supported areas to identify if inefficiencies or redundancies exist; recommend opportunities for improvements, innovations, and work with areas to document, implement and communicate changes across the division.
  • Appropriately oversee area budget in conjunction with the Financial Oversight Manager.

Minimum Qualifications
  • Bachelor’s degree in business administration or related field,
  • 5-7 years of relevant experience, and
  • 3-5 years of management or supervisory experience, or
  • A combination of related education, experience & training.

Preferred Qualifications
  • Master’s degree or PhD in business administration or related field.

Knowledge, Skills, & Abilities
  • Advanced knowledge of institutional planning, research, and analysis tools and processes.
  • Knowledge of institutional goals and data gathering methods.
  • Knowledge of common management tactics, such as providing formal performance reviews and final employment decisions, to effectively lead a large team.
  • Knowledge of institutional planning in higher education.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Skill in preparing reports and presentations.
  • People management skills.
  • Coaches and mentors others.
  • Analyzes complex situations and anticipates issues.
  • Communicates effectively.
  • Coordinates team members and allocates tasks.
  • Balances competing priorities and sets priorities for others.
  • Works with highly confidential and/or sensitive information.
  • Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


The budgeted salary amount is $83,312 - $104,140.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

May 5, 2021 at 11:59 pm

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 4/7/2021
Application Due: 7/6/2021
Work Type: Full Time