Director, Student Life Experience

Job description

Job Title: Director, Student Life Experience
Location: Housing Operations
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605313
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

Fulltime, Regular Service Professional. Position is EXEMPT and includes some work outside of normal working hours such as programs, training, occasional staff meetings and Residential Life departmental functions.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

Position Overview

The Director of Residential Programs is responsible for the daily operations of the Hall Staffing and Residential College programs in the department and plays an integral role in the leadership, direction, and vision of Residential Life at Northern Arizona University. The Director is pivotal in working collaboratively with all Residential Life staff, and other campus partners to fully enact the department’s mission statement: To provide welcoming vibrant communities that foster personal growth and enhance the student experience.

An ideal candidate for this role will have demonstrated a true commitment to inclusive communities and intercultural competency and development. Additionally, they will have integrated the following values into their professional practice: learning, integrity, student­ centeredness, inclusive-communities, and attitude-of-service.

As a departmental leader, the Director of Residential Programs contributes to and helps develop a robust residential education program for approximately 8,000 on-campus students within an educational area of 16 buildings/complexes. The Director provides guidance and support for the staff working within these halls and administrative staff in the central office location. Residential Life at NAU is committed to the total development of the student within an inclusive community through community standards, community experiences, intentional conversations, and encouraged personal growth and academic success.

This position reports to the Associate Vice President of Student Affairs/Residential Life.

Specific Responsibilites:

Hall Staffing and Programs

  • Supervise three (3) Assistant Directors of Hall Staffing and Programs to ensure appropriate program operation that creates a high-quality residential experience for on campus students as well as staff. Indirect supervision of 16 Residence Hall Directors, 11 Graduate Assistants, and 170 Resident Assistants.
  • Ensure dynamic and appropriate training of hall staff.
  • Ensure quality professional development programs are implemented that gives opportunities to all Residential Life staff to improve themselves and the profession.
  • Create and facilitate all staff departmental meetings.
  • Manage appropriate evaluation cycles that promote staff development and accountability.

Residential Colleges

  • Direct supervision of an Assistant Director of Residential Colleges.
  • Indirect supervision of two (2) Coordinators of Residential Colleges, as well as four (4) Graduate Assistants.
  • Indirect supervision of 23 Residential College Ambassadors.
  • Coordinate program goals with Deans/Associate Deans of the seven (7) distinct colleges.
  • Coordinate outreach to faculty liaisons/fellows which includes program goals, assessments, and operational items.
  • Work with the Student Affair Strategic Initiatives staff to review assessment practices and results for the program.

Safety and Security

  • Ensure all staff are trained on safety and security policies.
  • Collaborate and consult with partners on campus including, but not limited to NAUPD, Clery Act compliance officer, Emergency Management, Environmental Safety, etc.
  • Ensure all staff are fully trained on safety protocol and the Lenel Access System.


  • Prepare compliance reports related to Title IX and Clery Act.
  • Coordinate with appropriate offices trainings related to Title IX, Violence Against Women's Act, Clery Act, etc.
  • Prepare, disseminate, and train Residential Life staff on appropriate on call response in compliance with NAU guidance and procedures.

Communication and Partnerships

  • Establish and maintain effective relationships with departments across the university, and specifically in Student Affairs including:
    • Health Promotions
    • Office of Inclusion
    • Office of Indigenous Student Support
    • LEAP - Leadership, Engagement, Activities and Peer Mentoring
    • NAU Police Department
    • Counseling Services
    • Campus Health Services
    • Office of the Dean of Students

Departmental and University Committee Involvement

  • Serve on committees that support residential students, transitional programs, and retention and assessment efforts affecting residential students.
  • Serve on a minimum of two departmental committees.
  • Serve on program specific committees as needed.

Professional Development

  • Participate in professional development opportunities and trainings that enhance performance and contributes to the Department, University and/or Profession.
  • Attend and/or present at local, regional, and/or national workshops/conferences.
  • Contribute to Residential Life's vision, mission, and values through participation in strategic planning, department goal setting, and determining hall staffing priorities and initiatives.
  • Stay current in higher education and student development trends and best practices.
  • Develop an individual professional development plan in consultation with the Associate Vice President of Student Affairs/Residential Life; serve as a role model relative to the professional development of full-time, graduate, and central office staff.

General Administrative Functions and Leadership:

  • Respond to voice, electronic and US mail in a timely manner.
  • Maintains responsibility for administering and managing department budgets to include setting priorities for budgets and monitoring and approving budget expenditures.
  • Analyzes data to evaluate the efficiency of day to day tasks within the departments and ensures all objectives are being met. Determines outcomes and gives guidance to subordinates on how to meet goals.
  • Authorizes, within parameters, necessary actions to remove obstacles to success.
  • Participate in and assist with the annual departmental training of new graduate assistant and full-time staff members (Foundations Training) as well as student staff training.
  • Participate in departmental leadership team meetings, training, and professional development sessions.
  • Manage programmatic and student outreach efforts utilizing StarRez, Lenel, Salesforce and Maxient.

Other Duties as assigned

Minimum Qualifications
  • Undergraduate bachelor’s degree,
  • Five or more years of progressively responsible experience performing administrative functions in a residential life operation, and
  • Three or more years of experience supervising full-time, professional staff, or
  • A combination of related education, experience, and training.

Preferred Qualifications
  • Master's degree in Student Personnel, Administration, Counseling, Higher Education Administration, or related field.
  • Experience programming in a higher education residential environment.
  • Experience working with student leadership groups.
  • Experience with budget administration.
  • Experience working with a Residence Hall Association and National Residence Hall Honorary.
  • Experience with program planning and assessment.
  • Ability to apply student developmental concepts to program practices and staff development.

Knowledge, Skills, & Abilities
  • Knowledge of higher education administrative systems and related business principles.
  • Knowledge of higher education law, including FERPA, Title IX, HIPAA, etc.
  • Ability to identify processes necessary for program administration.
  • Excellent supervisory, organizational, and training skills.
  • Skill in program oversight and direction.
  • Ability to work across the Division and University.
  • Excellent communication and presentation skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Skill in supporting a program-wide assessment plan through data management.
  • Skill in creative problem solving and program innovation.
  • Experience in managing and reconciling a program-wide budget.
  • Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

May 5, 2021 at 11:59 pm

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 4/7/2021
Application Due: 7/6/2021
Work Type: Full Time