A/V (Audio Visual)-IT Support Professional II (12p-9pest M-F shift)
Provide intermediate level technical support services for audio visual (AV) equipment and components housed within a school or major unit to include design, installation, operation and maintenance. Components include AV control systems (classroom and studio) and fiber optics. This position will interact on a consistent basis with: unit AV equipment users, unit technical staff, contractors and vendors. This position typically will advise and counsel: unit AV equipment users. This position will supervise: NA.
Job Duty 1 -
Duties may include but are not limited to: Investigate and resolve intermediate level audio-visual problems in classrooms or conference rooms, to include control system problems such as wiring issues associated with control systems, ground looping with audio systems and mixing devices or digital signal processors with incorrect settings or failures. Resolve other problems associated with room acoustics, microphones and amplification and/or video projection.
Job Duty 2 -
Differentiate between AX link, RS232 and Ethernet protocols for control system installations.
Job Duty 3 -
Install and maintain projectors, wiring, signal distribution amplifiers and audio or video switchers. Coordinate installation of equipment for new or renovated classrooms or conference rooms. Modify programs and ensure room functionality after equipment upgrades or replacements.
Job Duty 4 -
Monitor customer requests, analyze, repair and document resolution details or escalate problems to next level. Participate in planning activities with design team and offer insight into customer use and practices.
Job Duty 5 -
Provide intermediate computer support and training to users of classroom technology. Provide computer support (PC and Mac) to users utilizing the classroom/instructional technology. Provide users with assistance in working in specific applications.
Job Duty 6 -
Monitor equipment-related activity and movement to support successful equipment inventory quarterly.
Job Duty 7 -
Responsible for implementing, integrating, testing and making operational the control and distribution systems for all Audiovisual/Videoconferencing systems supporting the Institute.
Job Duty 8 -
Assist project management, clients, and key stakeholders with conversion of AV/VTC systems. Assist control system (such as AMX) programmers with AV/VTC integration and testing to ensure the control system hardware and software (source code) interoperate.
Job Duty 9 -
Assist with training and mentoring junior staff.
Job Duty 10 -
Perform other duties as assigned
Bachelor's Degree in related field or equivalent combination of education and experience
Three to four years of job related experience
Additional Preferred Qualifications
Certified Technology Specialist (CTS), Extron Audio Visual Associate (EAVA), or Crestron Certification Experience troubleshooting and maintaining educational technology including video projectors, control systems such as AMX, video capture/editing, IP video-conferencing, sound systems and a working knowledge of PCs and Macs Helpdesk software experience such as Remedy and/or Numara experience An understanding of cable standards (eg EIA/TIA standard) and ability to interpret cabling topologies Experience supporting videoconferencing system
Experience in troubleshooting network related issues of off-line components within an audio/video control system. Abilities in monitoring, configuring or controlling a wide range of on-line audio video components. E.g., controllers, a/v switchers, digital sound processors, cameras, and computers.
Knowledge, Skills, & Abilities
This job requires basic to intermediate knowledge in electronics and engineering support as related to audio/visual equipment and components; basic to intermediate skills in the installation of electronic equipment; preparing and reading printouts, drawings, and soldering techniques are required. Must have effective communication skills, both verbal and written.
Equal Employment Opportunity
Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.