PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.
PRMO Learning Center Departmental Job Description Education/Training Coordinator – eLearning Specialist
Job Code: 5250; Job Level: F2
A little about us:
The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.
Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service.You will:
Consult with internal partners to create custom learning content, both web-basedlearning and blended learning.
Be responsible for developing, building, and implementing Learning Management System (LMS) courses and curricula in support of PRMO’s evolving business and operational needs.
Ensure the accuracy of team member learning records on behalf of the Duke Health Revenue Cycle.
Support learning initiatives through dynamic distribution models, including sites, courses, communication and more.
You’ll love this role if you are:
Creative with educational methods and design and energized by the opportunity to master a robust Learning Management System.
An outstanding communicator and customer-service focused who loves to help people solve problems in real time.
A wizard at solving puzzles and a sleuthing detective
Passionate about collaborating to support colleagues and other teams.
You’ll thrive in this role if you are:
An innovative thinker that isn’t shy contributing to process improvement efforts.
A self‐starter who thrives on discovering and sharing new ways of using existing tools.
You’ll need to have proven success with theseskills & abilities to succeed in this role:
Strong analytical, critical thinking, innovative problem solving, leadership, project management, consultation and organizational skills, ability to prioritize multiple competing priorities.
Excellent interpersonal skills and ability to work across multiple teams.
Demonstrated verbal and written communication skills, including ability to complete comprehensive training plans based on established templates, and produce refined project/initiative SharePoint sites where applicable.
Knowledgeand application of instructional design and adult learning principles, including strong knowledge of e-learning course development platforms (Articulate 360 applications including Storyline, Rise, Replay &Review; Adobe Creative Cloud applications including Captivate).
Basic knowledge, understanding, and operation of Learning Management System tools (Saba), blended learning models, virtual online learning technologies (WebEx, Zoom, etc.).
Synthesize data to provide reports and guide future direction on projects; strong Excel skills required.
Job Responsibilities (the details)
Design, conduct and/or broker the delivery of revenue management regulatory training programs from a variety of resources. Collaborate with Operational Leaders and Learning Center Colleagues to develop strategies and learning/training plans; conduct comprehensive needs assessments; create training solutions and develop priorities based on assessment needs, business impact and available resources. Conduct research, collect data and generate reports to support learning programs effectiveness efforts and operational process improvement initiatives.
Lead, facilitate or participate on multi-disciplinary project teams, committees, utilizing the Learning Center consulting model. Establish rapport with Operational Partners as Subject Matter Experts in the development of instructional materials/delivery strategies to support departmental and organizational initiatives.
Partner with operational leaders and Learning Management System (LMS) stakeholders to develop administrative and LMS frameworks required to support education, training, CEU management, and development programs and initiatives for specialized revenue cycle services; formulate policies, procedures and schedules to support education and training operations and initiatives.
Remain current in best industry practices for development of learning strategy, needs assessment, learning programs effectiveness initiatives, and delivery systems.
Work requires completion of a Bachelor's degree.
Work requires a minimum of five years experience in the design, delivery and evaluation of business-related education, training and/or development programs, preferably in a research environment. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensures, Certifications
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.