Program Coordinator (Student Services Professional II)

Job description

Job no: 499807
Work type: Staff
Location: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Position SummaryThe Office of Financial Aid and Scholarships (OFAS) determines student eligibility for federal, state, and institutional financial aid funds and private/institutional scholarship funds according to applicable statutes, regulations, and requirements, and coordinates the administration of funds with numerous external sources. The responsibilities are carried out by a highly trained staff using an innovative, state-of-the-art data processing system and an efficient and effective organizational structure. The Office's broad range of responsibilities includes awarding over $250 million of financial aid and scholarship funds coordinated and administered by the university, counseling students and parents about availability and eligibility criteria for all aid programs, coordinating reporting responsibilities with all funding sources, and managing aid delivery in a timely and accurate manner. The Program Coordinator (Student Services Professional II) conducts in-depth analysis of individual student needs and situations, reviewing student background information and pertinent financial aid documents to determine eligibility for financial aid to ensure compliance with federal and state laws, regulations, policies and procedures. The Program Coordinator provides oversight and coordination for one or more financial aid programs, including the processing of documents and any other activities needed to make accurate and timely awards, collaborates with OFAS management and/or Senior Counselors to develop, interpret and ensure the policies and procedures for specified program(s) are thorough, accurate and appropriately documented. The Program Coordinator is responsible for maintaining effective working relationships with a wide range of students, parents, and the general public in order to 1) obtain information needed to evaluate each applicant's eligibility for a variety of student aid programs and scholarships; 2) explain the basis for decisions regarding aid eligibility; and 3) to assist and counsel students and parents on all aspects of aid programs, scholarships, and eligibility requirements.For more information regarding the Office of Financial Aid and Scholarships, click here.This is a full-time (1.0 time-base) benefits-eligible, probationary/permanent position. This position is designated exempt under FLSA and is therefore not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.Education and ExperienceExperience:Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience.Education:Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.Preferred QualificationsAt least one year of experience working with the administration of financial aid and scholarships in a CSU setting.Commitment to the core values and philosophy of student financial assistance (e.g., ensuring access to education for the economically disadvantaged) through work experience, education or other experience or activities.Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills, successfully perform high volumes of detail-oriented tasks, and adjust to an extremely stressful, fast-paced environment.Ability to establish and maintain effective, cooperative, and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to accept a different point of view, while behaving professionally with tact, restraint, and persuasiveness to achieve understanding and cooperation.Exercise independent professional judgment without benefit of guidelines, set policies or formulas, ensuring regulations and policies are followed while meeting the special needs of individual studentsAbility to recognize potential problems and know when to consult with a manager on matters that have broader implications than can or should be dealt with independently.Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs at San Diego State University.Understand the role and use of automation in the delivery of financial aid and scholarships, to increase efficiency and accuracy and to provide excellent customer service.Prepare and deliver informative, effective, and professional speeches/presentations, which include the use of PowerPoint software to present a professional image and message consistent with the values and mission of the OFASCompensation and BenefitsStarting salary upon appointment not expected to exceed $4,304 per month. CSU Classification Salary Range: $4,304 - $6,120 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.Supplemental InformationInitial review of the required application materials, including cover letters and resumes, will begin on April 19, 2021. To receive full consideration, apply by April 18, 2021.The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.SDSU is a smoke-free campus. For more information, please click here.SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at [email protected]

Advertised: Apr 05, 2021 (9:00 AM) Pacific Daylight Time
Applications close: Apr 18, 2021 (11:55 PM) Pacific Daylight Time




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 4/7/2021
Application Due: 4/18/2021
Work Type: Full Time