Information Technology Consultant - Career

Job description

Job no: 499732
Work type: Staff
Location: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Position SummaryThe Information Technology Consultant is responsible for the installation and maintenance of computers, audiovisual equipment and other instructional equipment. Incumbent will provide front line, help desk support to faculty and staff with equipment and computer problems, including software. Duties include but are not limited to: unpacking and installing new equipment, moving equipment, setting up audio-visual equipment in classrooms and conference rooms, creating labels, signs and usage instructions. Incumbent will maintain and update equipment inventory. Responsible for implementation of policies and procedures as set by the supervisor and the Dean of the college. Requires ability to develop and review analytics and report generation from varying data sources, including Jamf, ServiceNow, Oracle Financials, Microsoft Endpoint Manager, and Active Directory.This is a career level position and the incumbent must work with relative independence and possess the experience to be fully proficient in performing expected work assignments. Requires demonstrated competence in independently applying technical judgment to standard and non- standard applications and systems, solving a wide range of problems and developing practicable and thorough solutions. Must have effective communication and listening skills and ability to deal effectively and tactfully with the campus population and the CHHS IT Team. Position may require travel to off-site locations within San Diego County that are affiliated with the university.For more information regarding College of Health and Human Services, click here.This is a full-time (1.0 time-base) benefits eligible, permanent (probationary) position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Preferred Qualifications

  • Experience in an academic environment or other environment with complex organizational structure
  • Experience with Jamf

Specialized Skills Required

  • General knowledge of methods, materials and tools used in the repair and maintenance of computers and instructional equipment
  • Ability to analyze and diagnose equipment problems to determine necessary repairs
  • Proficiency with Microsoft Office Suite.
  • Minimum of two years of journey level or skilled experience in maintenance, repair and operation of computers and computer systems, or two years of trade school or technical training.
  • Experience with ServiceNow
  • Experience with Windows 10, macOS

Compensation and Benefits

Starting salary upon appointment not expected to exceed $4,503 per month. CSU Classification Salary Range: $4,372 - $10,792 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on April 21, 2021. To receive full consideration, apply by April 20, 2021.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at [email protected] .

Advertised: Apr 06, 2021 (9:00 AM) Pacific Daylight Time
Applications close: Apr 20, 2021 (11:55 PM) Pacific Daylight Time




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Job No:
Posted: 4/7/2021
Application Due: 4/20/2021
Work Type: Full Time