Access Control Coordinator

Job description

Job Title:

Access Control Coordinator

Position Number:


Vacancy Open to:

All Candidates



Department Homepage:

Advertising Department:



Student Affairs

Classification Title:

12247 Tech Support Technician

Competency Level:

2 - Journey

Working Title:

Access Control Coordinator

Number of Vacancies:


Full Time Equivalent (FTE):


Full Time or Part Time:

Full Time

Recruitment Range:

$31,200 - $58,918

Anticipated Hiring Range:

$31,200 - $58,918

Salary Grade Equivalency:


Work Schedule:

Monday through Friday

Work Hours:


Position Location (City):


Job Category:

Staff - Technical/Trade

Organizational Unit Overview:

Campus Living at East Carolina University is committed to offering personal and affordable services, supporting the academic mission of the University, and providing opportunities for individual growth within a comfortable environment and caring community. Campus Living has responsibility for a complex system of operations which includes fifteen residence halls housing 5,500 resident students, nine dining hall locations, and one transit operations complex. These areas include: facility management (maintenance, repairs, renovations, housekeeping), fiscal management (budget preparation, fiscal monitoring, accounts payable and receivables, debt service accounting), administrative services (contracting and leasing, marketing of services, establishment and enforcement of departmental policy and procedures, summer conferences, promotions and operations, neighborhood service office operations, central office operations), and residence life (live-in professional and para-professional staff, community development, educational programming, student activities, resident discipline, staff development and training, development and teaching of the resident advisor class).

Job Duties :

The main responsibility of this position will be to administer and service the multiple databases that support the state-of-the-art electronic access system and integrated software-driven Security Asset Management (SAM) boxes in every building occupied by Campus Living. This will include assigning and issuing badges, configuring access groups, monitoring and ensuring the upload and download of information to all door control panels and SAM boxes, ensuring accuracy and compliance with all record-keeping policies and procedures associated with network storage of the data. In order to accomplish these tasks, the employee will serve as the administrator for the server that maintains critical security databases, essential access control applications, and develops SQL code for establishing data backups to ensure system continuity. The person in this position will implement new and modify existing preventative measures to ensure uninterrupted operation 24 hours a day, seven days a week and serves as the first responder in the event of service interruption. The employee will work directly with the networking administrators and completes or advises technicians on how to troubleshoot and make repairs to electro-mechanical locks and door hardware in all buildings. The employee will act as the lead consultant for the planning, coordination, installation, and service of all electronic reader-controlled doors and gates in university buildings the department occupies. Employee leads coordination with other network analysts, technicians, and software engineers to develop and enhance the custom integrations necessary for the multiple supporting databases and software to communicate and exchange data in the most efficient and cost-effective manner possible for the university.

Manage the Electronic Equipment/Software Inventory for Building Access:

Identifies and recommends the proper specialized equipment, tools, materials, software, and associated licensing necessary for the installation and completion of all preventative and corrective maintenance to card readers and door controllers, new installations, and upfits from standard locks to make them compatible with the electronic access system standards. This includes maintaining all hardware and software inventory needed for the entire Campus Living Facilities staff to perform their job functions in a timely manner due to the essential nature of work performed as it relates to the safety and security of the university. The employee will also research and evaluate new or emerging technologies, including product testing and piloting, recommends to management, and plans updates and expansion of the electronic access systems to meet current and future department needs.

Emergency/On-Call Service & Other Duties:

This position will respond to emergency calls for service on a call-back basis and works outside normal working hours as needed to ensure proper system operation. This position may assist with tasks and projects deemed essential to access control and physical building security by the Director for Campus Living Facilities.

Minimum Education/Experience:

Graduation from high school and one year and six months in the field of technology related to the position’s role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.

License or Certification required by statute or regulation:


Preferred Experience, Skills, Training/Education:

Graduation from a two year technical college with a major in Information Technology field and one year in the information technology field related to the position’s role; or graduation from a 4 year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.

A strong background in Information Technology is strongly preferred. Understanding of database management and gathering & manipulating data across multiple systems to design reports needed; Should have experience in troubleshooting different types of IT-related issues across a variety of systems; Basic knowledge of server administration strongly preferred; Customer Service, Communication, and Administrative skills are needed to work with both university community and vendors, and to document system processes; Comprehensive knowledge of Microsoft Office and physical security principles and practices.

License or Certification required by the Department:


Special Instructions to Applicant:

  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date:


Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :


Open Until Filled:


Quick Link for Direct Access to Posting:

Alternate option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.


East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].

Eligibility for Employment:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information:

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected] Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.




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Job No:
Posted: 4/7/2021
Application Due: 4/16/2021
Work Type: Full Time