System Support Specialist I #999712
Job Summary / Basic Function:
The System Support Specialist I position performs entry-level computer systems support work as part of a technical help desk. Position provides user support for Lamar Institute of Technology computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. Works under supervision with some latitude for the use of initiative and independent judgment
Duties and Responsibilities:
•Provide user support for computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. Troubleshoot and resolve problems.
•Follow established processes, policies and procedures in support of the end-user community.
•Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department’s help desk system.
•Escalate calls to senior staff members upon determination that problem exceeds level of experience,
•Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities, using the help desk ticketing application.
•Install, maintain, upgrade, and replace end-user computing hardware, software, and peripherals; and classroom and conference room multimedia equipment. Coordinate warranty repairs with vendors.
•Interact with internal and external customers, including vendors and contractors.
•Assist in the creation of documentation, procedures, and checklists related to the help desk for use by departmental personnel and end users.
•Assist with the creation and deployment of client images.
•Assist with maintaining an accurate inventory of IT assets. both hardware and software.
•Maintain currency of knowledge with respect to relevant technology, equipment, and/or systems.
•May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
•Performs related work as assigned.
•A high school diploma or GED and 1 year of information technology support experience are required.
•Direct experience supporting Microsoft client operating systems and applications is required.
Knowledge, Skills, and Abilities:
•Knowledge of the practices, principles, and techniques of network and computer operations, information systems, computer software, computer hardware, and peripheral devices.
•Skilled in the use and support of personal computers and mobile devices, in the use of applicable programs and systems, and in troubleshooting information systems.
•Ability to operate information technology systems, communicate effectively both verbally and in writing, and operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.
•Perform manual labor associated with repair and servicing of computing and business equipment which may include:
•Frequently lift, push, pull, and/or carry up to 25 pounds and occasionally lift, push, pull, and/or carny up to 50 pounds.
•Frequently required to stand, walk, sit, reach, and use hands to manipulate, handle, or feel.
•Occasionally required to climb, stoop, kneel, crouch, or crawl.
•Frequent work in a typical office environment with moderate noise.
•Frequent work outside of normal business hours as business
•Occasional work outside of an office setting.
•Occasional work at remote sites.
Lamar Institute of Technology is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.Preferred Qualifications:
•Graduation from a two or four year accredited institution with an information technology related degree.
•Two or more years of information technology support experience.
•Relevant information technology certifications (e.g., A+, MCSA).
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.Salary:
04/02/2021Open Until Filled: