Part-Time Temporary Trail Point Membership Representative

Job description

Job Title:

Part-Time Temporary Trail Point Membership Representative


Ankeny Campus

Job Number:


Employment Date:

As soon as possible

Job Category:

Part-time Temporary Staff Positions

Application & Position Information Call:

Shelby Spiker at [email protected] or (515) 289-9546

Salary Information:

$9.50 per hour

Job Summary:

Serve as the initial contact with Trail Point Aquatics & Wellness. Communicate with members and the general public in a friendly, knowledgeable and courteous manner. The position focuses on member service, membership retention and promotion.

Essential Functions:

Support the mission of Trail Point Aquatics & Wellness by staffing the membership desk.

Greet members, participants, staff and general public in a friendly and courteous manner and verify all members and participants using the facility.

Keep membership center and lobby clean and well organized.

Answer phone lines according to Trail Point Aquatics & Wellness phone procedures.

Handle complaints in a friendly and courteous manner.

Work with the membership team to reach projected sales and prospecting goals.

Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.

Operate the CSI system as directed.

Collect and stay informed of appropriate fees; including being responsible for cash and receipts.

Give tours and educate members and prospective members on services, programs, events and volunteer opportunities.

Schedule and confirm appointments specific to prospecting, accounts receivables, financial aid and membership terminations.

Conduct daily membership operations as per standards outlined in the new associate training manual.

Attend community functions and events to promote the Trail Point Aquatics & Wellness, its mission and programs.

Required Qualifications:

Strong communication skills including phone skills.

Ability to make independent and sound decisions in a fast paced environment.

Ability to undergo an extensive training specific to daily operations, membership tours and prospecting.

Ability to reflect a positive attitude and teamwork.

Basic math skills for handling fees.

Must have or obtain CPR/First Aid certification within 60 days of hire.

Must complete Membership Associate Onboarding Training within 90 days of hire.

Knowledge of current software applications.

Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.

Work Schedule:

To be determined.

Posting Date:


Open Until Filled:


Special Instructions to Applicants:

DMACC is an Affirmative Action/Equal Employment Opportunity employer and embraces diversity. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email [email protected]

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Job No:
Posted: 4/7/2021
Application Due: 7/6/2021
Work Type: Full Time