Patient Relations Assistant/UKHC

Job description

Job Title:

Patient Relations Assistant/UKHC

Requisition Number:


Working Title:

PRA - Ophthalmology - Shriner's

Department Name:

MG100: Physician Based Clinics

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

3.5 yrs

Required License/Registration/Certification:


Physical Requirements:

Sitting for long periods of time, repetitive motion.


Monday – Friday 8:00 am -5:0 pm.

Job Summary:

The Department of Ophthalmology & Visual Sciences is seeking a Patient Relations Assistant for the Shriner’s clinic. Patient Relations Assistant is expected to be a leader in customer service, modeling appropriate customer service behaviors for other staff: treating all patients with respect, anticipating patient needs, managing patient wait time expectations and resolving patient complaints in a positive manner. The Patient Relations Assistant will be proficient in patient registration and scheduling and knowledge of the tools used in registration, including ensuring patient insurance eligibility. It is expected that the person in this position will participate and support daily cash close processes. This position will also be HIPAA compliant and demonstrated proficiency in patient consents and management of medical records.

Skills / Knowledge / Abilities:

Electronic Registration, electronic scheduling, insurance verification, electronic health record.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Prefer four or more years related healthcare registration and/or insurance verification.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 4/7/2021
Application Due: 4/14/2021
Work Type: Full Time