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Student: Sales and Customer Service Associate

Employer
University of Kentucky
Location
Lexington, KY

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Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job Title:

Student: Sales and Customer Service Associate

Requisition Number:

SE02786

Department Name:

3J5SE: Student Employment

Work Location:

Lexington, KY

On Campus/Off Campus:

Off Campus

Salary Range:

$10/ hour

Type of Position:

Student

Position Time Status :

Part-Time

Preferred Education/Experience:

Preferred Skills:
We only succeed together, so we’re looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren’t afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.
  • Bonus points for previous retail or sales experience.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone.
  • Bonus points for previous customer service experience.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with other in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage and skin care services.

Hours per Week:

20-30hrs/wk

Job Summary:

You must be a current UK student to apply for this position. This position is with an off campus employer and is not affiliated with the university.

Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best?

If the answer is “yes,” we want you on our team! We are the leader in accessible massage and skin care. As a sales and customer service associate at our Hamburg franchised location, you’ll join a wellness community that’s 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.
  • Establish relationships with members and guests to grow and retain a client base.
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
Here’s what’s in it for you:
  • The rewards of the job go beyond the difference you’ll make in the lives of members and guests.
  • We offer a culture of care that inspires you to be your best with:
    • Benefits that help you take care of you including employee membership, discounted services, and eligibility for company health insurance.
    • A healthy compensation plan that rewards your hard work with competitive hourly rates and additional monthly bonuses!
    • A dynamic, energizing environment where you’re consistently challenged, never bored.
    • Training to help you grow and refine your sales and customer service skills.

    We Believe Our Differences Make Us Better! We’re excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

    If you’re ready to put your amazing sales and customer service skills to work to help people feel their best, we can’t wait to meet you.

    Skills / Knowledge / Abilities:

    Required Skills, Knowledge, and Abilities:
    As a team, we’re committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

    • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • Promoting the value of total body care by educating clients on new and expanded services, selling our Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Driving member retention through outreach via phone and email to current members.
    • Upholding our core values of optimism, gratitude, excellence, consistency and empathy.
    • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

    Deadline to Apply:

    05/05/2021

    University Community of Inclusion:

    The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

    As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

    Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

    Anticipated Start Date:

    04/12/2021

    Organization

    Fast Facts

    Location: Lexington, Ky.
    Founded: 1865
    Endowment: $1.1 billion
    Budget: $3.5 billion
    Research Grants and Contracts Awarded: $316.5 million
    Library Holdings: 4.3 million volumes
    Enrollment: 30,76
    President: Dr. Eli Capilouto
    Provost: Dr. David W. Blackwell
    Executive Vice President for Finance and Administration: Dr. Eric Monday
    Executive Vice President for Research: Dr. Lisa A. Cassis
    Executive Vice President for Health Affairs: Dr. Mark F. Newman

    About the University

    Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.

    Mission

    The University of Kentucky is a public, land grant university dedicated to improving people's lives through excellence in education, research and creative work, service, and health care. As Kentucky's flagship institution, the University plays a critical leadership role by promoting diversity, inclusion, economic development, and human well-being.

    Our Guiding Principles

    The University is driven by the promise it has made to Kentucky, one that honors its land-grant mission and a heritage honed through 150 years of service to the Commonwealth of Kentucky. Six principles guide our efforts. They are: creating a vibrant undergraduate learning community, advancing a high-quality graduate and professional education portfolio, cultivating a robust research environment, developing a strong and sustainable UK infrastructure, fostering a positive work environment for faculty and staff, and ensuring a meaningful impact on the Commonwealth and the community.

    Employment/Benefits

    As Central Kentucky's largest employer, the University of Kentucky supports the recruitment and retention of unparalleled talent - individuals who inspire learning, teaching, service and healing through innovation in work solutions, initiatives, policies and programs. Impressive benefits at the University include an excellent retirement package, with an employer match that doubles the employee's contribution, a dynamic work-life program to assist employees in balancing their work with their personal lives, a wellness program to protect, maintain and promote the health of employees, and a strategic plan that nurtures diversity of thought, culture, gender and ethnicity. For more information regarding benefits, visit http://www.uky.edu/hr/benefits.

    Research

    In fiscal year 2016, the University of Kentucky was awarded $316.5 million in external grants and contracts. UK is one of only eight universities across the country with the full range of undergraduate, graduate, professional and medical programs on one contiguous campus, leading to groundbreaking discoveries and unique cross-disciplinary research and scholarship. Moreover, UK is currently one of only 22 public institutions with a trifecta of federal designations of excellence in research: for aging, in cancer and in translational science. A new $265 million research facility, due to open in 2018, will bring together clinicians, scientists and scholars from across UK’s campus to reduce health gaps in Kentucky. These health gaps include cancer, cardiovascular disease & stroke, diabetes & obesity, substance abuse, and neuroscience & aging.

    Research at UK is a dynamic enterprise encompassing both traditional scholarship and emerging technologies. UK is one of eight universities in the U.S. that has well-established programs in agriculture, engineering, medicine and pharmacy on a single campus, leading to groundbreaking discoveries and unique interdisciplinary collaboration.

    In 2013, the UK Markey Cancer Center announced its designation as a National Cancer Center by the National Cancer Institute. This designation places UK among an elite group of 22 research universities that can boast the "Triple Crown" of federal research awards: NCI designation, the Clinical Translational Sciences Award, and a federally supported Alzheimer's Disease Center.

    UK HealthCare

    UK HealthCare has strategically developed an incredible capacity to serve the Commonwealth through its state-of-the-art patient care pavilion and emergency rooms, advanced biomedical and biological research, and a network of affiliate health care agencies throughout Kentucky. Passion for people and a vision for the "medical campus of the future" have inspired leading physicians and researchers from across the United States to join UK. Their research agenda is balanced with outreach to affiliated and partner hospitals, so Kentucky families can receive high-quality health care at home and travel to Lexington for only the most advanced, complex medical care and procedures.

    Living in the Bluegrass

    Ranked as one of the nation's best places to live and work, Lexington offers many diverse educational, cultural and commercial opportunities. With a population of more than 314,000 people, Lexington supports cultural attractions such as opera, ballet, theater and musical events. Surrounded by rolling hills and horse farms, the Bluegrass Region is known for its natural beauty. For more information: http://www.uky.edu/hr/employment/working-uk/life-in-lexington.

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