STEPS Front Desk Office Assistant

Job description

Job Title:

STEPS Front Desk Office Assistant

Requisition Number:


Department Name:

3J532:STEPS Temporary Employment

Work Location:

Lexington, KY

Salary Range:


Type of Position:


Position Time Status :


Physical Requirements:

Office setting with frequent phone and computer use. Lifting up to 25 lbs.


Around 20 hours per week. Hours worked between 8 AM – 7 PM

Job Summary:

The UKCC STEPS Welcome Desk Staff job entails answering the phones, checking in clients, scheduling client appointments, approving clinical forms in the Titanium schedule, directing calls to the appropriate clinical staff or alerting the daytime on-call clinician of any crises. There is also some scanning of forms and other clinical documents as well as delivery of mail and copying. Most of the time there would be another support staff with the person but there will also times when this person will work solo in the office. The STEPS employee serves as another check-in window option and another person answering calls. This person also serves as a back-up for breaks and lunches. With the increase in clinical staff and trainees, there can easily be over 80 appointments in a day and over 50 calls in a day. When multiple groups are beginning, the welcome desk gets a line of students waiting to complete online forms and check in. It is essential during those times to have multiple people at the welcome desk.

Does this position have supervisory responsibilities? :


Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 4/7/2021
Application Due: 7/6/2021
Work Type: Full Time