Student Welfare Case Coordinator

Job description

Student Welfare Case Coordinator

Date Posted: 03/03/2021
Req ID: 3112
Faculty/Division: University of Toronto Scarborough
Department: UTSC:Health & Wellness Centre
Campus: University of Toronto Scarborough (UTSC)


About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Your opportunity:

The Health and Wellness Centre (HWC) provides medical, health promotion, and counselling services in a safe, accessible, equitable and culturally responsive environment optimizing students' personal, academic and overall well-being. We strive to enhance services to students through collaborative partnerships on campus and in our community.

Reporting directly to the Manager, Health & Wellness Centre, the Student Welfare Case Coordinator takes a leadership role in building UTSC’s capacity to identify and support students with complex health needs. The Coordinator works to build and strengthen networks in the University and community to provide support for students experiencing issues of concern as a result of personal and/or academic situations.

The Coordinator serves as a resource to faculty, staff and students by responding quickly and effectively in the early stages to students who have complex issues, requiring skilled facilitation of appropriate referrals and providing ongoing case management where required. The Coordinator also assists in supporting the student welfare committee in relation to cases that are presented and engages the appropriate resources. The Coordinator consults with and makes referral to University services such as the Community Safety Office, Campus Safety, Student Crisis Coordinators, AccessAbility Services and Academic Progress where necessary.

Your responsibilities will include:

  • Providing case management support to students requiring the coordination of multiple services.
  • Liaising with a health care team to facilitate collaboration on cases.
  • Providing consultative advice to contacts regarding students in distress.
  • Providing initial clinical support and/or counselling to distressed students in crisis and making referrals to appropriate resources.
  • Fostering positive relationships with campus resources and community health services providers.
  • Leading seminars and/or workshops.
  • Following rules and procedural processes related to Freedom of Information and Protection of Privacy Act (FIPPA).
  • Exercising extreme care to prevent serious physical or emotional injury or harm.

Essential Qualifications:

  • Master's Degree in counselling/psychotherapy or social work or acceptable combination of equivalent experience. Must be in good standing with professional college.
  • Minimum 5 years of relevant case management and counselling experience in a community mental health setting.
  • Extensive experience with mental health and illness, behavioural issues, anger management and conflict resolution.
  • Proven ability working with the young adult population and individuals with complex health and/or personal issues.
  • Strong case management skills, with a demonstrated ability to be resourceful in their approach to supporting students.
  • Ability to communicate effectively both verbally and in writing with a diverse student population.
  • Understanding of professional boundaries and limitations and when to make appropriate referrals is required.
  • Proficient with Microsoft Office (Word, Excel, Teams, Outlook and PowerPoint).
  • Strong organizational skills, time management skills and initiative.
  • Demonstrated commitment to working professional and collaboratively as a teamplayer in an integrated multi-disciplinary environment.
  • Must show evidence of a commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment.
  • Knowledge and competency in maintaining confidentiality of client information according to FIPPA and PHIPA legislation.
  • Strong knowledge of community mental health resources.
  • Strong interpersonal skills and demonstrated ability to relate to students, staff and faculty in ways that build confidence and trust.
  • Able to work in a highly diverse community with students from varied backgrounds and a variety of age groups, presenting with a range of difficulties and personal issues.
  • Good judgment, tact, sensitivity, flexibility, discretion and resourcefulness.
  • High degree of diligence in coordinating student cases, concise presentation of cases including all relevant details and proactivity in identifying and implementing solutions geared towards the student’s wellbeing.

Assets (Nonessential):

  • Trauma informed counselling experience, and evidenced based therapies.
  • Experience working with post-secondary students and knowledge of universitymental health resources.
  • Knowledge of community and university resources is an asset.
  • Fluency in a second language.

To be successful in this role you will be:

  • Communicator
  • Efficient
  • Problem solver
  • Resourceful
  • Self-directed
  • Team player

Hours of Work:

Monday, Tuesday, Friday: 8:45am-5:00pm

Wednesday, Thursday: 8:45am-5pm or 11:45am-8:00pm


Please note that this is a term position until May 2022.

A copy of the full job description is available upon request from the UTSC HR Office.

Closing Date: 04/16/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 15 -- $83,481 with an annual step progression to a maximum of $106,758. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Health & Wellbeing

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Job Segment: Case Manager, Intern, Medical, Counseling, Equity, Healthcare, Entry Level, Finance




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Job No:
Posted: 4/6/2021
Application Due: 4/19/2021
Work Type: Full Time