JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Take orders and serve food and beverages to guests of The Class Act and In Room Dining guests. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.

UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. Lead- regardless of title, through positive influence. DUTIES/RESPONSIBILITIES:

Provide prompt, courteous and efficient food and beverage service for The Class Act & In-Room Dining while handling customers’ needs effectively.Ensure a clean and safe working environment and relay any deficiencies to supervisors.Participate in departmental meetings, interdepartmental meetings, pre-shift meetings and incentive programs. Understand and practice “Serving Alcohol with Care” principles. Adhere to all environment policies and procedures as required. Regular and consistent attendance at work.Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

Sound knowledge of wines, beer and spirits is an asset. Knowledgeable of table service procedures and table etiquette. Ability to remember, recite and promote the variety of menu items.Excellent customer service skills. Bartending skills are an asset. Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Standing over 2/3 of the time. Walking over 2/3 of the time. Using hands over 2/3 of the time. Reaching with hands and arms up to 2/3 of the time. Talking or hearing 2/3 of the time. Lifting up to 50 pounds over 2/3 of the time.MINIMUM QUALIFICATIONS:

High school diploma or the equivalent required. Preference will be given to those candidates with a post high school degree. Preference will be given to those candidates with a minimum of two years full-time, experience in a related hospitality setting or the equivalent education and related work experience. Preference will be given to candidates who have successfully completed the core assessments of the Skills Advantage WorkKeys Program.

EEO AA/STATEMENT:

Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: equity@Kirkwood.edu or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: OCR.Chicago@ed.gov.