To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions. GENERAL JOB SUMMARY:
Build drinks; deliver food and beverage to patrons, directly or through servers. Must be able to manage patron’s consumption of alcohol. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education. UNIVERSAL CORE COMPETENCIES:
Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. Lead- regardless of title, through positive influence. DUTIES/RESPONSIBILITIES:
Take food/beverage orders from serving staff or directly from patrons.Maintain the organization and cleanliness of bar, lounge and patio areas.Proficient on POS terminal and cash handling. Attend service and food trainings.Understand and practice “Serving Alcohol with Care” principles. Regular and consistent attendance at work.Perform other related work duties as assigned. PERFORMANCE EXPECTATIONS:
Must have the ability to take directions and effectively perform the work.Positive and customer service oriented attitude at all times.Maintain proper grooming and dress code standards.Must speak and understand English well enough to converse with customers, supervisors, and employees.Ability to stand and/or walk for the duration of shift.Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:
Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.
High school diploma or the equivalent required.Must be at least 21 years of age. Preference will be given to those candidates with a post high school degree. Preference will be given to those candidates with a minimum of two years full-time, experience in a related hospitality setting or the equivalent education and related work experience. Must have valid driver’s license and own transportation. Preference will be given to candidates who have successfully completed the core assessments of the Skills Advantage WorkKeys Program. EEO AA/STATEMENT:
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: [email protected]
or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: [email protected]