CLINICAL RESEARCH COMM SPECIALIST II, DCRI
School of Medicine:
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THIS IS RESEARCH/ GRANT FUNDED POSITION
The Clinical Research Communication Specialist II is part of the Study and Project Engagement (SPE) team within the Duke Clinical Research Institute’s (DCRI’s) Communications department. This team member is responsible for co-leading the development of communication strategies and tactics to support DCRI-led clinical research projects, which range from traditional clinical trials and outcome studies to industry consortiums and partner collaborations.
Our communication programs are designed to engage a broad range of stakeholders, ranging from patients and caregivers to clinicians, researchers, health care leaders and policy makers. These programs support patient recruitment, engagement, and retention strategies, public relations efforts to build awareness for trials and projects, and content development for printed materials and digital properties.
The Clinical Research Communication Specialist II serves as a client liaison for our communication programs, as well as the primary writer of all deliverables, ranging from brochures and pamphlets to press releases, blog posts, social media posts, and informational websites. This team member partners with others in the Communications department, including the graphic design, production and digital groups, to see the written content through to final format. He/she is supported and developed by the Clinical Research Communication Manager on the project.
For our traditional clinical trial communication programs, the Clinical Research Communication Specialist II is responsible for analyzing the clinical protocol and identifying critical information necessary for successful participation by sites and study participants. Complex protocol concepts are written in more applicable and easily understood terms and provided to sites and study participants through a variety of products. These products include recruitment and retention guides, posters, advertisement templates, informed consent flipbooks, study procedures manuals, mini-protocols, quick-reference guides, pocket cards, data collection worksheets, regulatory binders, CRF guidelines/instructions, newsletters, and patient education materials. The target audience for these materials includes, but may not be limited to, principal investigators, study coordinators, research participants and their families. The TPE team creates trial materials to facilitate enrollment, promote understanding of and adherence to the requirements set forth in the clinical trial protocol, and enhance timely and accurate data capture.
The ideal candidate must possess excellent communication skills and strong attention to detail. The candidate must be able to work with teams of people, without having direct supervisory responsibilities. This position requires clinical research knowledge, strong writing skills, and expertise in translating scientific and medical concepts into plain English for various audiences.
- Identify, plan, and develop a range of digital and printed materials to support trial and project engagement among key stakeholders.
- Review and provide input on patient recruitment and retention plans; suggest innovative strategies to meet recruitment and retention challenges; engage critical stakeholders in DCRI-led projects.
- Provide input on technologic applications to optimize participant recruitment and facilitate site study operations and performance.
- Research social media and other trending technologies and suggest appropriate tactics to improve stakeholder engagement.
- Manage the translation process of relevant materials to reach diverse populations.
- Act as the team liaison for developing and finalizing content and relaying input on design and formatting options.
- Manage timelines and ensure that all materials are completed to the satisfaction of the DCRI clinical operation teams, principal investigators, and clients and are in compliance with relevant regulations, standard processes, policies, and procedures.
- Review and provide input during case report form (CRF) development.
- Collaborate with Clinical Data Management, Statistics, and Clinical Operations to create CRF guidelines/instructions. Maintain and update project and CRF terms databases.
- Provide input for the development of proposals for new work and project budgets.
- Collaborate with other functional groups within the organization to support project goals.
- Track and report feedback received to identify areas of success and improvement.
Knowledge, Skills, and Abilities:
- Knowledge and experience in the coordination, planning, and implementation of communication strategies and tactics.
- Comprehensive therapeutic knowledge, including medical terminology.
- Working knowledge of, and skill in applying, applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.
- Ability to understand and interpret clinical protocols and associated study specifications.
- Expertise in translating scientific, medical and complex concepts into more easily understood terms for various audiences.
- Strong communication and interpersonal skills, including a good command of the English language.
- Ability to take initiative and work independently.
- Strong organizational and problem-solving skills.
- Demonstrated ability to deliver quality results.
- Good team leadership skills.
- Excellent customer service skills.
- Ability to manage competing priorities.
- Ability to establish and maintain effective working relationships with coworkers, managers and clients.
- Strong software and computer skills, including proficient use of MS Word, WordPress, and Adobe Acrobat; SnagIt experience preferred.
Working in a clinical setting, pharmaceutical, biotech, or contract research organization preferred.
Work requires abachelor's degree in English, journalism, graphic design, or related field.
Two years of clinical trial communications experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE "
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Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
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