Customer and Facility Services Intern
Job no: 498475
Department: Recreational Sports Center
Location: Oxford, OH
Work type: Salary Staff
Categories: Athletics, Recreation
Status: Full Time
Customer and Facility Services InternHours Per Week:
Support the Office of the Recreational Sports Center Customer Service department (Pro Shop, Reception, Equipment Checkout, and Facility Supervision) under the direction of the Associate Director. Provide support for all customer service areas such as student staff supervision, facility coverage, inventory management, and member services
Direct supervision to recruit, hire, train, schedule, supervise, and evaluate Customer Service staff (60-80 student staff)
Direct supervision of 6-8 Student Manager staff including recruiting, training, supervising, scheduling, evaluating, and weekly meetings
Organize and conduct annual staff training sessions and monthly student staff meetings.
Assist with management of the Reception Control, Membership Enrollment, Equipment Checkout, and Pro Shop areas ensuring accountability, efficiency, friendliness, and total quality customer service for both external and internal customers.
Provide facility coverage and other departmental special events at the recreation facilities including planning, staffing, and evaluation; integral part of the Event Management Team.
Assist with retail management processes such as ordering, tracking and control processes
Assist with member management processes such as enrollment, activation, and cancellation.
Responsible for coverage of 2-3 student shifts per week
Works with the Associate Director researching, reviewing, recommending, and initiating new opportunities, changes, and/or action plans to office/facility customer services, policies, procedures, and/or customer offerings.
Assists with special event requests, planning, implementation, and evaluation.
Other duties as assigned
Experience working in a collegiate, recreational sports environment.
Must have current CPR/First Aid, BBP and AED certifications/ acquired within 30 days of hire.
Strong customer service skills.
Computer experience required, preferred experience in using Microsoft Office.
Supervisory, e-sports, customer service and retail experience preferred.
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560. As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.Benefits Eligible:
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact [email protected] or (513) 529-3560.
Advertised: 02 Apr 2021 Eastern Daylight Time