Admissions Specialist II - La Plata Campus - INTERNAL ONLY
Position SummaryThis position is open INTERNAL ONLY and closes on April 16, 2021. To submit your application for this position you must be a current eligible CSM employee in a position that is covered by the College's retirement system. Applications submitted by persons other than eligible CSM employees will not be considered for this position. All applications submitted for this position must be submitted by 11:59 pm EST on April 16, 2021.
The Admissions Specialist is part of a team that provides excellent customer service to the tri-county area and is the voice of the college for all contacts. The Admissions Specialist represents the college by interacting with a variety of students as well as with the local and college community utilizing various platforms.
Some travel may be required.
The work schedule for this position is 40 hours per week. Flexibility is required, as at certain times the hours may extend beyond 6:00 p.m. or be required for a weekend.
Please note that the performance appraisal files of internal applicants will be available for review by the Search Committee responsible for making a hiring recommendation. The College of Southern Maryland is an Equal Opportunity Employer.
Specific Duties and Responsibilities
- Provide exemplary customer service and basic advisement to students at all stages of the enrollment cycle (from prospect to enrollment) through telephone, email, in-person, and other communication channels.
- Act as an internal recruiter for CSM by reaching out and maintaining relationships with prospective students in a way that establishes a trustful rapport, educating prospective students on CSM programs and admissions requirements, assisting students from application to enrollment, and helping students overcome potential barriers within the enrollment process.
- Implement the college's communications plan for prospective students utilizing Customer Relations Management (CRM) software and utilize the CRM on a daily basis by accurately tracking and maintaining all interactions with prospects and applicants.
- Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the institution.
- Provide basic information to the college and local community regarding upcoming events and campus locations.
- Coordinate and facilitate on–campus tours and visits for prospective students and community groups, as well as represent the college at recruitment events and other events that relate to the enrollment goals and objectives of the institution (Ask-Me Week, post-test advising i.e. open houses and registration events, high school fairs, Maryland College Application Campaign, high school senior interviews, etc.).
- Serve as a point of contact for various administrative functions of the Admissions Office, including processing residency documentation, conducting student demographic information changes, processing applications, etc.
- Performs other related work as required.
- Bachelor's Degree is required
- One to three years of related work experience in college admissions preferred
- Proven organizational skills including the ability to multitask, ability to work independently and with a group, and attention to detail
- Effective communication, interpersonal and presentation skills
- Demonstrated ability to work effectively with students, peers, and community members
- Ability to work as part of a team in a fast-paced, call center environment
- Knowledge of the College Mission, Strategic Plan, and Policies
- Knowledge of ACE and ACCROA regulations
- Knowledge of ADA requirements
- Knowledge of FAD regulations
- Excellent written and oral communication skills
- Public speaking skills
- Analytical and critical thinking skills
- Ability to multi-task and manage high-priority workload with a high volume of work
- Ability to independently complete processes that occur on a daily basis
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Additionally, the following physical abilities are required:
- Hand use: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Handling: Picking, holding, or otherwise working, primarily with the whole hand.
- Visual ability: sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.