Patient Relations Assistant/UKHC

Job description

Job Title:

Patient Relations Assistant/UKHC

Requisition Number:


Working Title:


Department Name:

MG100: Physician Based Clinics

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

3.5 yrs

Required License/Registration/Certification:


Physical Requirements:

Sitting for extended periods working on computer.


Monday – Friday, 8:00 am – 5:00 pm

Job Summary:

The Department of Ophthalmology Patient Relations Assistant is expected to be a leader in customer service, treating all patients with respect, anticipating patient needs, managing patient wait time expectations and resolving patient complaints in a positive manner. The Patient Relations Assistant will be proficient in patient registration and scheduling and knowledge of the tools used in registration, including ensuring patient insurance eligibility. This person will be knowledgeable about HIPAA compliance and demonstrate proficiency in patient consents and management of medical records. We are a busy practice and seek to hire people who provide excellent customer service as efficiently as possible.

Skills / Knowledge / Abilities:

Keyboarding and basic knowledge of registration.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Four or more years related patient registration and/or insurance verification experience preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 4/3/2021
Application Due: 4/9/2021
Work Type: Full Time