Patient Relations Assistant/UKHC
Patient Relations Assistant/UKHCRequisition Number:
7H854:OPHTHALMOLOGY & VISUAL SCIENCEWork Location:
Lexington, KYGrade Level:
$13.58-21.83/hourType of Position:
StaffPosition Time Status :
HSClick here for more information about equivalencies::
3.5 yrsRequired License/Registration/Certification:
Sitting at computer workstation for extended periods.
Monday – Friday 8:00 am – 5:00 pm.Job Summary:
The Patient Relations Assistant is at the front-line of creating a positive patient experience, having responsibility for check-in and check-out of patients in a high volume clinic.
Duties include but are not limited to: patient registration, insurance verification, pre-certifications, making return appointments & collecting co-payments.
This position may also be required to assist with obtaining patient charts as needed and create any medical records per established guidelines.
We are a fast-paced practice with multiple sub-specialty ophthalmologists that continues to grow and expand.Skills / Knowledge / Abilities:
The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Computer literate, basic knowledge of medical field and insurance.
Associate’s degree plus four or more years related experience preferred.
Customer service in a medical setting preferred.
04/11/2021University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.