IT Client Support Professional

Job description

Posting Number:

S05891P

Working Title:

IT Client Support Professional

Department:

UHC Information Technology

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Posting Type:

External

Retirement Plan:

TRS

Employment Type:

Employee

Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday through Friday 7:30 am – 4:30 pm

Advertised Salary:

$38,500 Annual

Posting Date:

03/30/2021

Open until filled:

Yes

Proposed Starting Date:

05/03/2021

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification Title:

IT Technical/Paraprofessional/Professional

FLSA:

Non-Exempt

FTE:

1.00

Minimum Qualifications:

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

One year of IT helpdesk experience, CompTIA A+

Position Summary:

Information Technology Help Desk position responsibilities for supporting client use of computer systems and software are to evaluate, prioritize and respond to requests for assistance from UHC staff; resolve problems with UHC Windows-based network-connected computers and hardware, general business software and specialized healthcare application software/hardware while maintaining a professional and respectful manner; maintain confidentiality and privacy of information in accordance with FERPA, HIPAA and other federal, state, Board of Regents and UGA regulatory requirements. This position is the front- line support for all UHC computer and software systems. The person will be required to resolve all problems within their abilities and determine when issues must be escalated to a higher level of expertise; communicate in a timely manner with clients and fellow IT staff and follow up with clients to ensure proper performance of systems and satisfaction with service.

Knowledge, Skills, Abilities and/or Competencies:

Good listening skills, communicate effectively with a broad range of personalities. Demonstrated working knowledge of computer and network hardware, printers, scanners, and other peripheral equipment, and audio/video equipment, Windows based computer software packages, network hardware and cabling.
At all times maintain confidentiality and privacy of information in accordance with FERPA, HIPAA and other federal, state, Board of Regents, and UGA regulatory requirements. Perform job duties while maintaining a professional and respectful manner.
Both technical and interpersonal skills are essential to succeed in this role.

Physical Demands:

Lift and carry 50 lbs.; see objects closely, as in reading; Determine color; Hear normal sounds, as in answering phone; Receive and give verbal communication; Push/pull objects with minimal effort continuously, moderate effort frequently, and maximum effort occasionally.

Is driving a responsibility of this position?:

No

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Duties/Responsibilities:

Ensure customer satisfaction with respect to Windows-based network-connected computer hardware and software needs. Respond to help requests for and resolve problems customers experience with network-connected computers, printers, scanners, cameras and other related hardware, office, enterprise, and specialized application software.

Percentage of time:

55

Duties/Responsibilities:

Prepare and manage computer inventory. Utilize imaging software to deploy standardized images to computer systems prior to putting those systems into production. Repair and / or replace faulty workstations. Ensure all data has been erased from systems prior to transferring to surplus property. Assist with annual inventory verification process.

Percentage of time:

20

Duties/Responsibilities:

Create and maintain documentation of work requests, tasks performed, problem resolution. Prepare instructional documents and other materials to assist health center staff in utilizing technical equipment and software. Other duties as assigned.

Percentage of time:

15

Duties/Responsibilities:

Assist health center staff with the set up and use of audio-visual equipment in conferences rooms. Provide support for scheduling, hosting, and joining virtual meetings and conferences.

Percentage of time:

10

 

 

 

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Job No:
Posted: 4/3/2021
Application Due: 7/2/2021
Work Type: Full Time
Salary: