Community Veterinary Practice Clinic Front Desk

Job description

Posting Number:


Working Title:

Community Veterinary Practice Clinic Front Desk


Vet Med VTH Small Animal Community Pra

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

College/Unit/Department website:

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday – Friday alternating shifts between
7:30am-4p, 9am-6p.

Advertised Salary:

Commensurate with Experience

Posting Date:


Open until filled:


Proposed Starting Date:


Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification Title:

Office/Clerical Assistant



Job Family:




Minimum Qualifications:

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

-Front Desk experience in an animal care setting
-Proven experience handing a cashier function while answering phones and assisting clients simultaneously.

Position Summary:

This position is responsible for greeting, receiving and checking in clients of the CVM Community Practice Clinic. Accurately collect and process daily monetary transactions for CPC clients, and reconcile at end of shift. Maintain records of patients and clients in Vetview so information is always precise and updated. Answer phones and route messages appropriately. Retain knowledge of CPC services, as well as the Veterinary Teaching Hospital, so information can be provided when clients make inquiries. Process and deliver client messages to medical staff so communication flows efficiently. Provide leadership and constructive training to all staff of the front desk administrative area. Support all CPC services by retaining clients and developing new ones with self-motivated customer service. Work with Supervisor of CPC to improve and expand client service. Perform related work and other general clerical tasks.

Knowledge, Skills, Abilities and/or Competencies:

Dynamic personality and exceptional customer service skills. Detail oriented, well- organized, and have excellent multi-tasking capabilities. Establishing and maintaining effective working relationships with other employees, superiors, and the general public. Exceptional written and verbal communication skills. Committed to always be professional and courteous when dealing with clients and patients. Flexibility and willingness to go ‘above and beyond’ for client satisfaction. Considerable skill in creating, and implementing training manuals to maintain knowledge management with staff, current and future. Reliable and dependable. Consistently set expectations and meet/exceed those expectations for external and internal clients. Extensive knowledge of modern office practices, procedures, and equipment. Accomplished in the operation of computers, email, fax, multi-line phone and Microsoft Office and Excel.

Physical Demands:

Sitting and standing for long periods of time. Lift 40 lbs. Typing on a keyboard and viewing a computer monitor for extended periods of time.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Provide and maintain excellent client service by being the initial, and ongoing, point of contact for all CPC clientele. Will be responsible for scheduling appointments, checking in clients, opening and updating electronic records, and notifying medical personnel of patient arrival. This includes the preparing and tracking of paper records in the electronic medical record system. Will be responsible for generating and rebooking follow up appointments. Anticipate and resolve basic client needs or issues related to service provided.

Percentage of time:



Perform simple audits of records and close out clients at conclusion of appointment. Calculate financial transactions in a timely manner, resulting in an improved client experience. Proactively resolve client needs related to monetary issues. Will create spreadsheets and other administrative documents encompassing revenue statistics for CPC management.

Percentage of time:



Field client calls and answer general policy and simple veterinary questions via phone and face to face interactions with CPC clients. Perform daily appointment reminder calls. Follow up with open client records for processing and finalizing. Work well with interdepartmental units to facilitate the resolution of accounting/auditing matters that arise. Function to expedite patients being referred to the main VTH for assessment by other specialty services.

Percentage of time:



Assist in developing and implementing reminder system for all future appointments. Creatively develop innovative marketing recommendations to increase CPC case load. Will work within a team environment that will collaborate on developing process guides to implement approved strategies for promotional means.

Percentage of time:





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Job No:
Posted: 4/3/2021
Application Due: 7/2/2021
Work Type: Full Time