Specialist V- Hourly
Up to 19 hours per week includes nights, days, and weekends.
Supervisor, AE Enrollment and Outreach
Criminal Background Check:
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
General Statement of Job
With no direct supervision, provides very complex specialized services and support to department, office, or program.Information for This Posting Only
Assists with the organization, preparation, and implementation of registration events, both in-person and remote. Assists students with the AE student enrollment application process. Assists with training of AE Staff and Faculty on application and registration tools, software and departmental procedures. Assists with the registration and advising of students into adult education courses. Assists enrollment and front desk staff as needed. Has sufficient skills and manages updates on virtual platforms used for enrollment, including Blackboard Collaborate and Zoom. Exhibits efficiency in troubleshooting issues in computer-based assessments and the software and hardware required for the assessments used. Responds to the needs and inquiries of users related to IT issues around assessment and the enrollment application, deploys solutions, and follows up with users. Provides student support via phone, email, live chat, and virtual and in-person meetings. Maintains departmental social media accounts and organizes social media campaigns for audience engagement. Assists with special projects.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.
Student enrollment and registration techniques and practices. Salesforce, learning management systems, Google Suite, and spreadsheets. Adult Education class offerings including ESL, HSE, Career Pathways, and College Prep.KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Processes, practices, and procedures related to the departmental work being done.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining an established work schedule. Effectively using interpersonal and communications skills including tact and diplomacy. Effectively using organizational and planning skills with attention to detail and follow-through. Maintaining confidentiality of work-related information and materials. Establishing and maintaining effective working relationships. Hardware, software, and peripheral equipment troubleshooting techniques. Providing excellent customer service with a student-centered attitude.Technology Skills
Demonstrated proficiency using standard office software applications and student information and database systems. Google Suite and spreadsheets. Salesforce. Virtual conferencing tools such as Blackboard Collaborate, Google Meet, and Zoom.Required Work Experience
Student advising and/or registration.Required Education
Work is performed in a standard office environment. Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling. Occasional lifting of objects up to 30 pounds.Safety
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law. DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.