Quality Assurance and Production Support Analyst - 17052-1A
Updated: Apr 2, 2021
Location: UC Irvine Campus
Department: OIT Student & Academic Srvcs
Job Opening ID: 17052Reports To: Applications Program Supervisor IIWorking Title: Quality Assurance and Production Support AnalystDepartment: OIT Student & Academic ServicesBargaining Unit: 99FLSA: Non-ExemptPayroll Job Code: 006937Job Location: UCI Campus- IrvinePercent of Time: 100%Work Schedule: M-F, 8-5Employee Class: Contract This is a one year contract appointment position with the possibility of additional year contract appointment extensions. Per the University of California (UC) recruitment policy, because this position has undergone competitive recruitment, this position can be converted to career status any time after hire, as conversion meets criteria set by UC recruitment policy and the needs of the Office of Information Technology department. Position Summary: The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education, and community service goals of the University. Within OIT, Chancellor & Provost IT (CPIT) delivers application solutions to help our executive-level customers streamline operations through custom workflows, collaboration tools, and online communication platforms. Under general supervision of the Manager, Chancellor & Provost IT, the Quality Assurance and Production Support Analyst, applies Quality Assurance (QA) and Release Management concepts, OIT and CPIT policies and procedures to test a variety of moderately complex software changes or enhancements on projects of moderate scope where analysis of situations or data requires a review of a variety of factors. Provides support to other members of the team in a timely and efficient manner. Participate in an agile Scrum process, including demos, daily standups, planning, retrospective, and refinement meetings. Help customers understand and use CPIT applications and services through written and verbal communication. Provide operational support to customers, including tracking, analysis, validation, and resolution. Escalate larger customer requests to the team for planning and prioritization. Work closely with team members to communicate the status of issues, changes, and enhancements to customers. Act as liaison between technical staff and customers for all communication. Compensation Range: Commensurate with experience Department Website:https://www.oit.uci.edu/ Required:
- Working knowledge of other areas of IT. Knowledge of department processes and procedures. Familiarity or experience with Agile software development. Working experience with a modern object-oriented programming language. Working experience with Selenium, Cucumber, MSTest, or NUnit. Experience with C#, ASP.NET, and Entity Framework. Experience with git and continuous integration. Familiarity with the academic process and roles in University research, instruction, and administration.Experience working with management-level users.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.