Case Manager HC Supervisor 2- Case Management- F/T Day Shift - 17029-1A

Job description

Updated: Apr 2, 2021
Location: Orange
Job Type:
Department: Case Management

Job Description:

UC Title:


Reports to:

Case Mgt Health Care Mgr 1

Cost Center:

Case Management (428727)



Job Code:



Day Shift

Position Number:


Working Title:

Case Manager HC Supervisor 2

Bargaining Unit:

No Bargaining Unit

Date Created:






Position Summary:

The Supervisor of Case Management is responsible for assisting with the alignment of case management competencies and metrics for assigned area. The CM supervisor will provide the day-to-day frontline supervision of assigned case managers, ensuring high-level assessment and reassessment to assure that each patient has a plan of care that is focused on high quality, individualized, safe and cost-effective transitions of care. Ensures that the documentation from each case manager in the medical record is complete reflecting the patient’s true severity of illness.

Additional responsibilities will include the daily assignment, assistance with difficult discharges, scheduling and orientation of new staff. Serves as a role model for excellent service by training and reinforcing behaviors and standards among the staff that lead to positive interactions with patients and timely resolution of patient complaints. Promotes collegiality and teamwork by serving as a liaison between assigned units and other departments or disciplines across the Medical Center with a focus on patient throughput and decreasing length of stay.

Salary Range:




Annual Rate




Required Qualifications:

    Minimum 3 years of Case Management experienceAbility to manage multiple concurrent projects and maintain a work pace appropriate to the workloadDemonstrated leadership skills/experienceDemonstrated leadership, interpersonal skills, and ability to communicate with varied levels of customer audiencesFamiliarity of Joint Commission, CMS, CDPH and CCS requirementsAbility to establish and maintain effective working relationships across the Health SystemMust possess the skill, knowledge, and ability essential to the successful performance of assigned dutiesMust demonstrate customer service skills appropriate to the jobDemonstrated experience and ability to build effective working relationships and to represent the department effectively in order to accomplish goalsAbility to facilitate and lead interdisciplinary roundsAll external candidates must have a Bachelor of Science in NursingComputer literacy and proficiencyBachelors’ degree in relevant field or the equivalent combination of education and experienceCurrent California RN licenseExcellent written and verbal communication skills in EnglishMust possess complete understanding of acuity levels for specific patient population

Licenses and Certifications:

    Registered Nurse(Required)

Preferred Qualifications:

    CCM, ACM or Case Management credentialing Knowledge of University policies and procedures Bilingual skills Knowledge of California Children's Services benefits authorization process (CCS)

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.




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Job No:
Posted: 4/3/2021
Application Due: 7/2/2021
Work Type: Full Time