Program Associate - Office of Human Resources

Job description

Job Title: Program Associate - Office of Human Resources
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 48649

Office of Human Resources | Employment & Recruitment Services

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed here.


Provides Front Desk administrative support for the FSU Human Resources office by assisting and referring visitors and callers to the appropriate HR section/contact. Assists and troubleshoots applicants with application process and electronic onboarding process via phone, email and in person at computers in HR lobby. Responsible for intake and appropriate distribution of HR physical mail and email communications throughout each day.

Responsible for intake of HR Records Communications and proper distribution thereof. Responsible for processing employment and income verifications not processed by vendor, The Work Number by Equifax. Responsible for providing employment verification memorandums to current and former employees as requested. Responsible for liaising and troubleshooting issues, missing data, and conflicting information in The Work Number system. Assists in facilitating access to personnel records for review by internal and external customers. Assists in the imaging process of HR documents related to all employee personnel files including the appropriate structure and document attributes to ensure compliance with Federal, State and University policies, procedures and retention guidelines.

Serves as a backup for HR Fingerprinting Office services located in the HR Lobby.

Performs other related duties as required and deemed appropriate to the accomplishment of the responsibilities and functions of the department including supporting HR Records, HR Background Check Team, and Employment & Recruitment Services as needed.


High school diploma or equivalency and four yearsof experience.

(Note:or a combination of post high school education and experience equal to four years)

  • Must enjoy working with the public and have the ability to provide a high level of courteous and professional assistance to a diverse faculty, staff, student, and applicant community.
  • Previous customer service experience.
  • Experience with office practices, procedures, and etiquette to include familiarity with standard office procedures and equipment.
  • Experience using Microsoft Word, Excel, and Outlook or comparable software.
  • Experience prioritizing, multitasking, and managing time accordingly.
  • Ability to assist applicants with troubleshooting the electronic application and onboarding system.
  • Punctuality and the ability to adhere to a set schedule in order to ensure the Front Desk is open and serving customers during business hours.
  • Excellent telephone etiquette and strong verbal and written communication skills.

Applicants must attach a resume to their online application.

  • Experience with Human Resources practices and procedures.
  • Experience using PeopleSoft software.
  • Experience working with confidential and sensitive information.
  • Previous clerical experience.
  • Experience working in a fast-paced, large office setting.
  • Strong listening skills to best serve customers.
University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Anticipated Salary Range

Anticipated salary of $28,000, commensurate with education and experience.

Pay Plan

This is an USPS (University Support Personnel System) position.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.


Schedule is Monday - Friday; 8:00 a.m. to 5:00 p.m. The ability to maintain punctuality and adhere to a set schedule in order to serve customers during business hours is essential.

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, click here or call FSU Human Resources at (850) 644-6034.

IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.




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Job No:
Posted: 4/3/2021
Application Due: 4/14/2021
Work Type: Full Time