Application Support Specialist

Job description

UNT System Overview:

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.

Posting Title:

Application Support Specialist



Job Location:


Full Time/Part Time:


Salary Information:


Department Summary:

The Registrar’s Office provides support services to faculty, staff, students and other constituents in the areas of academic programs and degree requirements, course scheduling, enrollment, degree verification, graduation, athletic eligibility and maintenance of student academic records, as well as handles state and federal reporting.

Position Overview:

The Application Support Specialist is part of a team responsible for daily management of UNT’s degree audit application, uAchieve. This position requires a thorough knowledge and understanding of student records processing, academic policies and procedures, college curriculum process, research and software, ability to identify and address problems, competence to conduct both long-range and short-range planning, and ability and interest in working with computers. A successful candidate will have highly developed human relations skills, sensitivity to all facets of the college community, technical skills and knowledge of the degree audit system. This position requires superior analytical and problem solving skills with demonstrated competence in use of logic. Must be detail oriented and able to work both independently and as part of a team.

Minimum Qualifications:

Associate’s Degree in related field and two years of work experience in computing,
information systems, or related field; or any equivalent combination of education,
training and experience

Knowledge, Skills and Abilities:

• Proficient understanding of relational database, client-server concepts, and
computer programming, and understanding of all phases of the application
development lifecycle.
• Strong MS Office skills (Word, Excel).
• Certifications in supported technologies.
• Excellent organization, teamwork, problem-solving, and communication (verbal
and written) skills.
• Ability to work well with people in all levels of the organization

Preferred Qualifications:

• Degree audit system experience (uAchieve)
• SQL or other programming experience
• Knowledge of University and State policies and procedures
• Previous experience working in a Records or Academic Advising setting

Work Schedule:

Mon-Fri 8-5 with possible overtime

Driving University Vehicle:


Security Sensitive:

This is a security sensitive position

EEO Statement:

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title:

Application Support Specialist

Physical Requirements:

Reaching, Sitting, Standing, Walking, Writing, Grasp, Talk or Hear


Works with the academic advising offices in the undergraduate schools and colleges to develop and maintain degree audit encoding. Encoding is the process of interpreting degree requirements and transfer articulation agreements, and translating that information into the degree audit system terminology, and then entering that information into degree audit system tables. The entering of information into degree audit system tables requires an understanding of the degree audit system processes and could be likened to learning a high-level programming language.


Follows the proceedings of meetings of key committees (Undergraduate University Curriculum Committee), to ensure that all approved changes and modifications to UNT’s academic requirements are maintained in the degree audit system, with particular emphasis on changes to the University’s Undergraduate Core Curriculum.


Works with academic advisors to address individual student issues within uAchieve and EIS


Provides technical assistance to the Registrar Records, Registrar Transfer Processing, and Admissions staff to resolve issues with student records and/or processes


Provides regular training opportunities for UNT faculty and staff on degree audit usage and functionality


Writes/runs SQL scripts for data analysis and maintenance purposes


Maintains and expand the transfer guides maintained on the UNT website


Works with the Assistant Registrar for Academic Support as directed on system upgrades and new projects associated with the degree audit system


Communicates verbally and in writing through formal and informal communication structures, consistently and effectively to accomplish job responsibilities.

Posting Number:


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Job No:
Posted: 4/3/2021
Application Due: 7/2/2021
Work Type: Full Time