CRM Specialist

Job description

Logo:

Posting Number:

STA00245PO21

Classification Title:

Information Systems/Business Analyst I - Exempt

Internal Title:

CRM Specialist

Campus:

Columbia

Work County:

Richland

College/Division:

Division of Student Affairs and Academic Support

Department:

SAAS Undergraduate Admissions

Band :

5

Advertised Minimum Salary :

$35,568

Advertised Salary Range:

$35,568 - $40,759

Part/Full Time:

Full Time

Hours per Week:

37.5

Work Schedule:

The employee will work 8:30 am – 5:00 pm, Monday through Friday.

Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position:

Full-time Equivalent (FTE)

Basis :

12 months

Job Search Category:

Information Technology

Benefit Eligibility Type:

Full-Time Equivalent (FTE)

South Carolina Retirement:

Yes

State Insurance Programs:

Yes

Annual Leave:

Yes

Sick Leave:

Yes

Advertised Job Summary:

The CRM Specialist provides development and support for event management, inquiry and applicant communication, application cycle and CRM portal maintenance, and database administrator duties within Slate for the Office of Undergraduate Admissions.

This position assists in managing user permissions, data integrity, and error resolution for data pertaining to prospective, applicant, and admitted students; monitors daily data imports and application platform changes; updates rule-based automation; monitors counselor and applicant portals; creates documentation of business practices; assists with account reconciliation; and builds data feeds from third-party vendors (e.g., Coalition application, Common App, College Board, ACT/NRCCUA, Parchment).

They will also represents the university at on- and off-campus recruitment events for the Office of Undergraduate Admissions.

Position requires some evening and weekend work.

Minimum Qualifications (Classified and Unclassified positions):

Bachelor’s degree in Information Technology Systems or related field; or equivalency.

Preferred Qualifications:

•Experience with Technolutions Slate or other Constituent Relationship Management (CRM) systems. Slate experience is preferred.
•Knowledge of third-party application platforms (e.g. Coalition, Common App).
•Knowledge of admissions operations, cycle, policies, and support activities.
•Familiarity with data structure, data integrations, and data analytical tools.
•Familiarity with HTML, Liquid Markup, or SQL.

Knowledge/Skills/Abilities:

•Excellent verbal, written, and interpersonal communication skills.
•Ability to maintain confidential information.
•Ability to think creatively and analytically.
•Ability to prioritize and manage multiple responsibilities and projects concurrently.
•Ability to work independently and with little direct supervision, but also collaboratively as a member of a team.
•Possess and maintain a customer-friendly and positive attitude, especially while working under pressure.
•Ability to cultivate and manage key relationships.
•Ability to negotiate with and persuade others.
•General knowledge of the college admission process.
•Working knowledge of MS Office.
•Possess a valid driver’s license and be able to operate a motor vehicle.

Safety Sensitive or Security Sensitive:

No

Hazardous weather category:

Non-Essential

Number of Vacancies:

1

Job Open Date:

04/01/2021

Job Close Date:

05/16/2021

Open Until Filled:

No

Special Instructions to Applicant:

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by May 16, 2021.

Quicklink for Posting:

https://uscjobs.sc.edu/postings/95871

EEO Statement:

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.

 

 

 

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Job No:
Posted: 4/3/2021
Application Due: 4/13/2021
Work Type: Full Time
Salary: